Amazing resort in a stereotypical tropical resort setting. The breakfast buffet was very average as far as 5 star resort buffets go, and 2 of the pillows in the room had stains on them which wasn't a great look for a 5 star resort, or any resort for that matter.
翻訳
Scott
宿泊: 2024年1月
カップル・夫婦での旅行
2.0/5
投稿: 2024年1月10日
Worse experience. Look elsewhere first. Kicked out of our room one day prior to our departure as the owner wanted the room. I was offered another room; however, we did not want to pack to unpack again, so I was provided a refund for that night as it essentially had ruined our time away, so we just wanted to go home. 14 days later still chasing our refund! We have had to chase the hotel after they took our bank details amount, etc., and said it would be fixed.
翻訳
Daniel
宿泊: 2024年1月
家族旅行
4.0/5
とても良い
投稿: 2024年1月8日
Overall good, areas that need attention: bar staff (40 mins from order to ready for a cocktail despite it not being too busy and having what seems like plenty of staff), shower water pressure was worst of any hotel I’ve stayed at, and lacking room charge around the resort….
翻訳
Jason
宿泊: 2023年12月
カップル・夫婦での旅行
3.0/5
投稿: 2023年12月31日
When we checked in our room wasn’t ready , had no clean beach towels and was next to a room that had smokers in it and the key stopped working half way through the night. The staff we’re understanding and gave us a late check out , complimentary drinks , an upgrade on our next visit along with a free breakfast.
When you stay at a resort things can go wrong but what makes the difference is the service they provide and in some cases the compensation when they miss the mark.
翻訳
John
宿泊: 2023年12月
カップル・夫婦での旅行
5.0/5
とても素晴らしい
投稿: 2023年12月29日
The pillows and the bed were the best! It was sleeping on a cloud. Lovely place, will definitely stay again!
翻訳
Robb
宿泊: 2023年11月
その他
1.0/5
投稿: 2023年11月25日
The girl on the desk was rude, unhelpful, and made me feel like I was putting them out by trying to stay there
翻訳
Sharlene
宿泊: 2023年11月
その他
5.0/5
とても素晴らしい
投稿: 2023年11月19日
The spa in the room which was fantastic, overlooking to the pool area.
The only thing i didnt like was the dual entry area as it was noisy when the neighbours would come and go with doors banging.
Regards
Sharlene
翻訳
Michelle
宿泊: 2023年11月
出張・ビジネス
3.0/5
投稿: 2023年11月7日
The service level was lower than I had experienced previously at this hotel - this was my third stay in 3 years. There was no restaurant on site, the queue for check in, breakfast, bar service etc was so long each time it became very frustrating. Left the breakfast queue one morning after waiting 20 minutes to be seated and missed my included meal. The staff were inattentive and there was no room service available.
翻訳
Rhonda
宿泊: 2023年10月
カップル・夫婦での旅行
3.0/5
投稿: 2023年10月12日
Property was overall good however noisy aircon units were a problem. We were eventually moved and promised compensation for the inconvenience but it was never forthcoming.
翻訳
Rachael
宿泊: 2023年10月
カップル・夫婦での旅行
5.0/5
とても素晴らしい
投稿: 2023年10月6日
I was a bit worried seeing other reviews but honestly our stay was absolutely amazing, the only negative thing I have to say is any drink with the word "Bam Bam" in it avoid at all costs unless you love the taste of metho 😂 and our floorboards in our room must of had some water damage at some point as it bubbled in most of the kitchenette area and front of the bathroom, everything else was absolutely amazing and super relaxing, spa bath was awesome, plunge pool was super cute and really pretty at night, restaurants in the area were to die for and the staff were absolutely superb, we're thinking about heading back next year!!!!
翻訳
Douglas
宿泊: 2023年9月
家族旅行
4.0/5
とても良い
投稿: 2023年9月21日
The two doors one had to open to enter the room. Could perhaps the first door into the small vestibule between two apartments be removed. It is very strongly hinged to automatically close with a loud bang which sometimes could be disturbing. Is the second door for added security? If so is it really necessary ? Surely about 99 per cent of properties have a single locked door from public areas for security.
翻訳
Ben
宿泊: 2023年9月
その他
4.0/5
とても良い
投稿: 2023年9月20日
Excellent resort, location, staff were friendly. Restaurant had minimal food options one evening which was unfortunate.
$200 is requested on check in but the money doesn’t return to your bank account for 5-7 business days after check out.