ホテル セルトン(Hotel Selton)

Facility was good but there's no good welcome team... Kindly improve the service at the entrance.

Cool m

Due to my flight being missed i booked this hotel and upon arriving in the hotel , the receptionist did not explain much i had to prompts him !! upon arriving in my room they were cockroaches on the wall living their best life . Housekeeping was excellent however breakfast selection was not vast , very limited and there was a call called Joel K and he worked in the restaurant He was the worst it’s like he was forced to work , never greeted customer instead give me a look like i was dirt . However the older server who use to make me Hot chocolate was amazing . This is hotel isn’t 5 or 4 * however i would say a good 3* and the location is also central ish . It’s expensive for what you get but then remember you are in Congo !

We arrived and there were no rooms. Reception said they had sent a cancellation via *******, but we never received it (and me getting asked to review the stay shows it was not sent). They offered little to no help to find another hotel (and it was 11pm!). Gladly the receptionist of the hotel next door helped us by phoning other hotels in the area.

Selton is a very clean hotel, super cleaning services and rooms. However, the welcome staff provide confusions information, you pay double room but items in the room not aligned accordingly, you ask for a service one staff refuses another serves you kindly! This is crazy. The hotel would be even better if they thought of gym and pool.

I booked a rom for USD 114 but at the end I was charged USD 150 !!

Great experience, wonderful people. Breakfast was amazing every morning for the duration of our stay. No concern with late check-in. We had no issues checking-in after 10:00pm. Only thing was the size of the room was small. We booked for 2 persons, but the room was for 1 person. We were provided with 1 pair of slippers, 1 towel. Nevertheless, we enjoyed our stay, security guards were also kind and very professional.

This hotel doesn’t accept Mastercards. Especially if they are US MASTERCARDS. They made me feel terrible because my card couldn’t be processed and held off my passport until I was able to sort this out with another card the following day. I’ve tried to meet the manager with no success. I will never go back to this place and I won’t recommend it to anyone.