I booked two queen beds but no room of that was available, but overall, the customer service was kind. Restaurant everywhere good location. Oh the one bed room is extra small but has no drawers to put your clothes in if you're traveling from out of town.
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ゲスト
2024年1月1日
O hotel está muito bem localizado, com fácil acesso aos parques (especialmente da Dianey) e outlets e as qualidades param por ai.
De uma hospedagem de 13 noites só tivemos serviço de quarto duas vezes. Por duas vezes precisei me dirigir à recepção pedir toalhas limpas pois no ultimo serviço de quarto feito sequer substituíram as mesmas.
Ainda quanto ao serviço de quarto, este se resumia em uma varrida rápida e arrumação da cama, nenhuma limpeza mais profunda, nem para recepcionar novos hospedes.
A tv não funcionou nenhum dia, não há telefone no quarto, e dependendo o local onde se hospede a caminhada até a recepção é meio longa.
A internet nos 5 primeiros dias também estava horrível.
Precisa melhorar muito.
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Lara
2024年2月24日
I always stay at this hotel whenever I’m in celebration, the cost is very good, the rooms are always clean and the beds are amazing.
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cheryl
2024年2月24日
For the price couldn’t beat it! It’s just simple making packing back up simple as well! Location was outstanding! Longhorns next door and Cracker Barrel not far across the streetVery clean and very quiet would definitely stay again!
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Leeanders
2024年1月25日
Great location.. not much to do there but for the price I couldn’t pick a better place.. very clean..
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Kevin
2024年2月3日
Excellent the staff friendly nice good people excellent workers excellent service
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ゲスト
2023年7月11日
I booked my stay near the end of March for the second week of July. Nothing posted on the website stated that it was a non-refundable room. I sent the hotel an email June 10 requesting that they cancel my reservation. Nobody ever responded to that email. I called their front desk to cancel the reservation. I was told that it would be cancelled. However, nobody ever sent me written confirmation of the cancellation. Despite the fact that nobody from their hotel ever contacted me about my booking status, I was told it was cancelled and I never showed up to check in, my credit card was charged $445.27--the full cost of my stay. The first time I called about it, I was told that it was charged because it is a non-refundable room. I asked to speak with a manager. On three separate phone calls asking for the manager, he was never there. On one of those calls, I was told that the manager is never physically at the hotel. On one call, I was told that my reservation was successfully cancelled. On another call, I was told that my booked room was refundable. However, they said that I was required to contact the third party website, SynXis, to be refunded. How can a third party website charge a credit card and/or issue refunds to that card in the name of the primary vendor? Even if SynXis can issue this refund, it should be the primary vendor's job to reach out to the third party to do this, not the customer. I was offered a phone number to contact the manager which was a busy signal when I called. This hotel put me through a constant runaround with nobody in the company taking any accountability for charging me the full cost for a stay I did not make. The left hand does not know what the right hand is doing at this hotel. It is inefficient, poorly managed and with horrible customer service. The entire operation is an incompetent money grab/grub. I will never again offer this hotel my business and encourage everybody else to do the same. The low cost of the stay is not worth the headaches involved. Please do not book with this hotel--ever. You will regret it.
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ゲスト
2023年7月1日
Has microwave and fridge, good a/c, safe and desk. But is also dirty, sterile, no dresser, unsafe, unfriendly, $100 deposit, no amenities, no phone, no closet, no full door on shower, no pool, no breakfast, no thank you, never again.
自動翻訳
ゲスト
2023年6月23日
Stayed one night. Location was good for getting to Disney theme parks, restaurants and shopping. When checking in, there were two questionable women outside talking loudly. Also a police officer came in and asked the employee if she was okay, and if she needed anything to call him. Then he drove his unmarked vehicle to the back corner of the property and stayed there. The employee was not the friendliest. When entering the room, the two women were still outside yelling and cursing. The room itself was very bland with minimal furniture and decor. They were random hairs, dead mosquitoes and boogers on the walls. There was no telephone. The toilet seat barely stayed on and the toilet had to be flushed with water from the ice bucket. There's no closet to hang anything. The floor made our feet dirty. The shower water and temperature were good and the AC was very cold. On the shower there was only half a glass door, so water would get on the floor. In the middle of the night, the smoke detector went off. And around 2:00 in the morning, the guests next door suddenly we're screaming and hollering, and then went outside their room to do the same. The bed was springy and the pillows were flat. There was a safe. Fortunately we survived the night as did our vehicle. Also, we did receive our $100 deposit back. Overall, the place had an eerie vibe to it and was directly next to an abandoned motel and a steakhouse restaurant. Will not return and do not recommend.