デルタ ホテルズ バイ マリオット・オーランド セレブレーション(Delta Hotels Orlando Celebration)

Worst hotel in the world. Avoid this place at all cost 1. I was double charged for the destination fee even though I’ve paid for it through the app. The reception that addressed us was extremely adamant and aggressive on charging us when we came to clarify on this issue…On the first night we clarified with reception and the man that addressed it was confused and adamant on charging us until another lady came and whispered something to him. He then clarified and said it would be refunded back to us. The next night I checked my bank account and noticed another destination fee was charged for the second night even though once again we’ve already paid for it on the app. So I went and clarified with him again and he could not give a proper explanation, one moment he said the fee charged on the app was different and the next moment he said it’s the same destination fee. Yet, they still charged us twice. It seems that he is bad at his job and it felt like a hostile situation. 2. We had booked the free hotel shuttle to Magic Kingdom but the bus was at least 15minutes late and we decided to call an Uber. Soon after, the bus came and just as we were about to board and cancel our Uber, one of the staff outside gave us advise to take the Uber as the shuttle would be slower since it had to make a stop and we had to take the monorail whereas the Uber could just avoid all that hassle. So we took his advice and waited for our Uber to come but as it turns out the park did not allow the Uber to enter directly and because of that we had to make a big detour to stop at the same area as the shuttle which was already there and we had to get down to take the monorail…so essentially the hotel made us pay a $15 Uber for a slower ride when we could have gotten a free shuttle that would’ve saved us more time. 3. Small issue but this is the first hotel I’ve been to that didn’t provide any toothbrush or toothpaste. It was likely that we had to request for such basic amenities to be provided but at this point where the staff was already so hostile we decided to just use our own ones. Overall, the service and attitude of the staff here have been consistently terrible. I do not know how this is under Marriot. In my opinion the front counter that addressed us should be fired based on his attitude and how poorly he handled the situation.

剛剛加入萬豪集團的酒店，設施雖然有更新但還是不太行，衞生間非常小，侷促！泳池滑滑梯還可以，就是沒人服務，椅子不夠用，沒毛巾提供，管理水平有待提高。

乾淨整潔安靜

Wouldn’t know, the hotel we had reservations at, just outside Celebration, informed us when we got there that they didn’t have a room for us, they were all taken. However if we wanted to wait until maybe 4,5, or later they could get us one then, no guarantee of time. I explained we had made these reservations a couple months ago and we had dinner reservations. Nope couldn’t help us. We left and went to the Marriott (Bohemian) in Celebration, they could have been nicer and very accommodating

Got stuck in elevator, called twice to front desk… women on other end reacted like she was annoyed and inconvenienced. After waiting for several minutes to hear back on progress the “help is on the way” light turned off, so called again to make sure something was happening. Woman answered and annoyed again responded that someone was coming and then hung up. No empathy or sense of urgency shown. Housekeeping was constantly using the guest elevators which left guests waiting 10-15 minutes for an elevator. Hotel going thru a renovation without the proper facilities to accommodate guests.

The Delta Marriott is horrible. The employs were really rude. The room was nasty and not clean at all. It was my daughters birthday and they knew it and didn't say Happy Birthday to her. We couldn't sleep at all. The walls are thin and we could hear people all night long. The bathroom door was broken. The TV didn't work. We left early because of how bad it was. This place is a dump. The rooms smelled like pee. They only have men working the front desk and they treated us bad because of our race. This place is ****** and sexist. I do not recommend the Delta dump.This a Fake Marriott. Do not stay here you have been warned.

Room was visibly clean but had a damp smell as if it wasn’t well ventilated. we would shower and the room stayed humid for hours into the next day. also got charged fees that i wasn’t told i was going to be charged

Did not clean our room, Aide even remove the toiletries the 2nd day without any refill. Room smells. But the front desk staff were all helpful.

dirty,key didnt work for 3 days