This was expensive for what it is. I'm not sure what it is trying to be - crossed between a hotel and a motel, but not really either. Check in was painfully slow, just one lady on reception and they have a complicated system with their door codes where they use you're phone number but the lady has to do that then show you how it works, the lady ahead of me couldn't get hers to work so the receptionist had to them leave everyone in reception to go and let her in. The room was clean and tidy, I'd say it was a motel room at a hotel price. Not really in the best location for being near things, but that's not their fault. A pretty neutral experience really.
Informed hotel that I had to cancel reservation because I just tested positive for Covid and doctor ordered that I be quarantined at home. Hotel said it would bill me whether or not I came. I asked do you want me to expose the other guests to Covid and hotel said it was not their problem. I called customer relations department for hotel chain and they called the hotel and agreed to cancel the reservation and not charge me. They did subsequently charge me even though I had a cancellation number. Hotel chain customer relations department said it was up to the Klamath Falls hotel to go back on their word and charge me. So, this hotel and company do not care if you get Covid at their hotel and play games with you when you call the customer relations department.
We stayed here because the location was a midpoint of the distance we needed to travel and we like Best Westerns. This was our first stay at this BW. Genia at the front desk was excellent. We had some trouble with the A/C and she handled that superbly. The breakfast here was a notch above most Best Western Pluses. Excellent coffee. Most choices. Comfortable seating in a nice room. There are two recommended (by Genia) restaurants within easy walking distance. We went to King Wah - mostly Cantonese Chinese food, very well prepared, and very generous portions. You can take your leftovers or they will provide them to homeless folks nearby. Since we were on the road without a cooler I appreciated that even more than otherwise.
We stayed here because the location was a midpoint of the distance we needed to travel and we like Best Westerns. This was our first stay at this BW. Genia at the front desk was excellent. We had some trouble with the A/C and she handled that superbly. The breakfast here was a notch above most Best Western Pluses. Excellent coffee. Most choices. Comfortable seating in a nice room. There are two recommended (by Genia) restaurants within easy walking distance. We went to King Wah - mostly Cantonese Chinese food, very well prepared, and very generous portions. You can take your leftovers or they will provide them to homeless folks nearby. Since we were on the road without a cooler I appreciated that even more than otherwise.
This was expensive for what it is. I'm not sure what it is trying to be - crossed between a hotel and a motel, but not really either. Check in was painfully slow, just one lady on reception and they have a complicated system with their door codes where they use you're phone number but the lady has to do that then show you how it works, the lady ahead of me couldn't get hers to work so the receptionist had to them leave everyone in reception to go and let her in. The room was clean and tidy, I'd say it was a motel room at a hotel price. Not really in the best location for being near things, but that's not their fault. A pretty neutral experience really.
ゲゲストInformed hotel that I had to cancel reservation because I just tested positive for Covid and doctor ordered that I be quarantined at home. Hotel said it would bill me whether or not I came. I asked do you want me to expose the other guests to Covid and hotel said it was not their problem. I called customer relations department for hotel chain and they called the hotel and agreed to cancel the reservation and not charge me. They did subsequently charge me even though I had a cancellation number. Hotel chain customer relations department said it was up to the Klamath Falls hotel to go back on their word and charge me. So, this hotel and company do not care if you get Covid at their hotel and play games with you when you call the customer relations department.