Cielo Boutique Hotel & Spa Samui

Pros: - Small boutique hotel 20 minutes walk from Fisherman village. - Beautiful it is, in the middle of nature with many beautiful trees. Squirrels and birds all around. - View from the pool is nice. - Good for some photos but not more than that unfortunately. - They did an amazing photography job for Booking apps. Cons: - Just reading their responses to bad reviews says a lot. - The concept is amazing but the execution is low budget. - No privacy, the entire space is visible to all who walk by and other rooms. - Be prepared to be woken up every day at 8am by leaf blowers. - Private Pool is anything but private, dirty from tree dropping and was actually a lot smaller than the photos. (They offered to clean it upon request - it needed cleaning every 30 minutes, I declined). - AC only in the upstairs bedroom and it was not keeping up with the weather which is unimaginable in this country. - Ground floor rooms are even less private and with no AC (imagine spending the entire stay with full curtains shut I did as well). - Access road not walkable the beach is even worse. - Small hotel, so every child around feels like 20. For the price they charge and size of the hotel would expect it to be adult only and with better attention to service and comfort. - I wanted to leave or switch rooms but was referred to *********** which the hotel communicated that I refused their offers, which they did not (they offered an extra fan). - Reception manager lied even though they had different accommodation available (you can see on Booking). - Service by the main pool was hard to get, staff would look away or be involved on their phone/each other. No staff member even asks you if you want anything. - Minibar - is room temperature. - No room service - unthinkable! - Wifi - unstable in the upstairs room (the reception manager said they are looking into it and never got back to me) - No door inside the room ever fully closes, balconies empty without furniture or and shade.

Our new favourite Thai hotel and we have been to Thailand more times Han a dozen times. The Cielo is an exceptional Hotel and suited us down to the ground. Rooms are large, simple and elegantly furnished. We didn’t miss not having a tv and it made the week even more relaxing. The garden area with the room we had was very pleasant and the private swimming pool was beautiful. The main pool is perfect, amazing views and a lovely temperature. Sunbeds are so comfortable and never a need to “save” a bed (which we hate). There are beds on the beach too which we didn’t use. Service was exceptional throughout and the couple of ******* that we had with a leaking WC etc were quickly sorted out within no time of reporting. Their maintenance guy is a genius! Staff at the hotel ensure you have a fantastic stay. The restaurant was phenomenal. Two top class evening meals at very fair prices. The chef is excellent. The complementary yoga and Pilates classes were excellent and I am surprised not to have seen this feature in other reviews. It will certainly bring us back. The yoga and stretching classes are at 8 am and 9 am 4 days a week with Pilates on the other 3 days at 9 am. Every instructor was phenomenal. Absolutely top of their profession and each instructor and class were very different to each other. Breakfast was lovely and the Chia pudding addictive! Nice change having it served rather than buffet style, particularly as we often went down late for breakfast after my classes. Fruit varied daily. Potentially a dish of the day would be nice for guests like us who stayed a week. For instance Avocado on toast or yogurt with nuts would be a nice change. We didn’t ask though and suspect that would have been accommodated if we had. Good location too, easy walk into Fisherman’s Village. The hotel gave us good recommendations of what to book pre our arrival such as Jungle Kitchen and Supattra. Hope to get back there over next year or two, missing it already.

Our dissatisfaction is not with the staff or the service, but rather, the subpar room we were assigned. Unit one looks nice and is spacious, but it seems to be next to some sort of water cleaning facility (or sewage pump?) that makes grunting noises which become very noticeable during the quietness of night time and woke us up from our sleep. Worse yet, because it looks like people could get into our unit through the toilet room window, we closed it when we left the room just to notice smell of sewage when we returned into the room later. We only stayed for two nights so we didn't bother asking for a room change, but we did notify the receptionist on our departure so hopefully the problem will either be fixed or the room shouldn't be rented. For those looking for a luxurious experience, note that as a four star establishment, it has a nice beachfront setting if you don't mind passing through a dark and not very pleasant walkway in order to access Fisherman's village through the main road. The included breakfasts are great, however, and the staff are friendly.

I stayed in Duplex Villa 2 for a total of 4 nights . A very cozy , small but not feeling tight at all , elegant and comfortable hotel . The room was beyond pristine and clean , very cute and again , cozy . Food is not typically Thai like everywhere else but genuinely delicious and healthy . Staff was exceptionally helpful in addition to displaying the legendary Thai kindness and softness . Location is ideal to the airport and frankly to many of the best spots on the island . Pool and frontage are rather small but were never busy nor noisy . I would absolutely come back and recommend this hotel for anybody who wants to enjoy the serenity of Samui in a quiet and very cozy environment . Beach is quiet as well which is not always easy to find in Thailand even these days .

Newly built/refurbed accommodation on a narrow ***** of land - duplex villas and bungalows sat either side of a row of banana trees that provide shading, screening and a tropical vibe. The spotlessly clean rooms are spacious, decorated with fresh neutral colours and include a large freestanding bath, separate shower and all amenities including a cooler/fridge. The main pool right on the beach is chilled and provides a perfect place to cool off and relax under the warm skies. Pool loungers supremely comfortable. The restaurant serves up some interesting and tasty dishes, both at lunch and dinner. Staff are wonderful. A fabulous grown up boutique hotel… bravo.

Was traveling alone all around Samui for 3 weeks to find the perfect place to relax and stay. The most amazing service, food up to perfection, view is just like you are in the garden of Eden. Jo is very professional and responsive he told me the story about this hotel with is beautiful! Shine and Lek made such a beautiful sangria! Wow! Puk assisted with a few very important queries too! Guys, will come back and recommend to all my friends! Shout out to management of the hotel! Your hotel is doing great! Will return again soon. Regards, Margarita

A lovely small boutique hotel, beautiful rooms, might be the most beautiful hotel on the whole island. Felt like at Porto Cervo or Mykonos. Restaurant was top level. The only thing to complain about (if any) were the super slowly and a bit ignorant thai style breakfast service. In total: a place much needed in Koh Samui!

Simply one of the coolest hotels we have been to . We stayed in Villa Pablo - 2 Bedroom Pool Villa , which was absolutely stunning . Everything was perfect . Pool and Restaurant are sublime - location , views are not to be matched . Right on the beach , clean , tidy just immaculate . Menu and food are excellent , like excellent . Location - 10 min walk to Fisherman’s Village which is spot on , as any closer the beach would be full of tourists rather than what it is - quiet and clean . In summary The best hotel in Koh Samui

We stayed here for the first 5 days of our trip to Samui. This was by far our favourite. Great location, gorgeous villa & facilities. All of the staff were so friendly and couldn’t do enough for you. We wish we could have stayed longer! There was nothing to dislike about this place at all! Would recommend 100%.