ワイルド コースト サンの口コミ・レビュー・評判

Great midweek escape. Friendly staff and a great night’s rest.

Unfortunately one does not feel safe at the Wild Coast Sun anymore, usually my family's destination of choice, however on our last visit, my husband was asked if he would like to buy ***** at the koi pond. While i was shopping at the little shop opposite the Reception area, 2 guys stood too close behind me and i had my phone in my pocket, my husband who saw what was going on, came to stand behind me. Needless to say, the WILD COAST SUN is not what it used to be. Also be very wary of going onto the beach alone. While you may think its a private beach, its not and shouldnt attempt going onto that beach.

Water Park is great, so much to do for the family. Note to take swim towels with you. The Greek restaurant was my favourite, really nice atmosphere and chilled setting overlooking the ocean. Food was tasty and service very good

Hotel entrance beautiful and very classy. Chose Seaview deluxe rooms which are beautiful, neat and classy though the base furniture's of the bed is starting to age. The breakfast area was awesome with sea views . The infrastructure around the hotel are also beautiful and well taken care of. The restaurant food is also delicious and their prices are reasonable not that expensive. Mangwanani Spa and Legends Barbershop are inside the hotel premises which adds as a plus for us. Wild Wave Water Park good for everyone.

The property is suitable for one who wants peace and quite. you are able to relax away from the hassle and bustle of city life

Reception staff very helpful Breakfast food varied and plentiful Staff at Monos very helpful Dining room has the intimacy of aircraft hanger The hotel downstairs very noisy The setting and surrounding area of hotel is idyllic.

My stay was a pleasant one, and I enjoyed each and every moment, actually everything was perfect 👍

We booked a sea facing family room. It was a lovely room with a balcony and an awesome ocean view that I thoroughly enjoyed sitting on the balcony with my coffee every morning. The room definitely needs some upgrading but it was a lovely stay. The activities at the hotel were also lovely and the kids absolutely loved the hotel pool when not at the waterpark. The beach was so lovely but that steep walk back was not fun at all. I suggest you have a shuttle to the riverside cruise instead of making guests walk or drive there. Also the restaurant at the pool needs to open earlier than 12 as it is too long to wait if you have had breakfast at 7. Kids cannot wait that long and they get up early. Overall our stay was great though. The kids had a blast.

My recent stay at the Wild Coast Sun offered much to be admired, but some areas did leave room for significant improvement. The hotel boasts an array of commendable amenities that made for a delightful stay. The gaming area was a personal highlight, offering a wide variety of entertainment options that catered to all preferences, ensuring there was never a dull moment. From traditional table games to modern slot machines, the entertainment was top-tier and created an exciting atmosphere for patrons. The food, too, was noteworthy for its quality and variety. Several restaurants on-site offered a diverse range of dining options, catering to an array of tastes and dietary needs. Each meal was a gastronomic delight, featuring both local and international dishes prepared to a high standard. Unfortunately, the impressive facilities were not complemented by the service. The reception was, in a word, disappointing. Long wait times were a constant issue, turning even the simplest tasks into tedious chores. Moreover, the attitude of the staff at reception left a lot to be desired. A hospitality establishment is, at its core, about providing a warm, welcoming environment, and in this regard, the Wild Coast Sun fell short. The lack of effective customer service was disheartening and contrasted starkly with the otherwise top-notch amenities. There is a clear need for improvements in staff training and reception management. The hotel's potential to provide an unparalleled guest experience is evident, and I believe that addressing these issues would go a long way in achieving that potential. In summary, while the Wild Coast Sun shines with its amenities, dining options, and gaming area, it is overshadowed by the disappointing reception service. With a little improvement in that area, this could easily become a top-notch destination.

Check in process continues to be a nightmare despite complaints. Long queues with barely any staff. Never allocated a room that one requests online. Chico’s restaurant service has not changed. Tureens are empty, both at breakfast and dinner. No one checks. No managers can be seen. Staff on the floor ignore requests or walk away arrogantly. As if our food is free. Customer service generally is going to the dogs. Really sad to see this institution in this state. How you are rated as a 4 star establishment, beats me.

Air conditioning, phone, wifi and tv didn’t work

There is a laissez-faire attitude from check-in to check-out. The staff at reception are badly trained or plainly negligent. As for the rooms - for the love of sanity, they ALL need to rehabilitated! The gaming area is populated by newer staff with an entitled attitude and dismissive approach to customer service. It's a sad state of affairs and would advise anyone to avoid till Managment get this site into order as the potential is there but there's no will to get it right presently.

We did a day trip to the pool area and the maltos poolside Resturant. Such a stunning place, spacious poolside and amenities. The monkeys have really become dependant on the sugar packets and food being served. Don't know how this can be sorted but it is quite detrimental to the guests in the pool and dining areas. The options on menu are a lot but portions are so little for the price being paid Drinks also very pricey.

Utterly disappointed with the current state of Wild Coast Sun. Check is at 3pm?? As soon as you walk in there is a lady that walks the floor and man's the one desk who clearly is going through a mid life crisis with her dyed blonde hair and no smile. She is THEE most unpleasant face to see as soon as you walk into reception. Worst system ever just to check in. And when you DO check in and ask for help the staff act like they doing us a favour by helping. That same unhelpful lady in the midst of helping you she has personal conversation with other staff. @WC management why do you have such a dreadful person at reception? Desks are poorly manned. You can't even book a movie as nobody man's the place. Not worth the money at all!!