ザカナーレサムイリゾート(The Canale Samui Resort)

タイのホテルには歯ブラシや歯磨き粉がなく、とても環境に優しいホテルですが、スリッパやアイロンがないホテルは見たことがありません。シンクの横にはバスタオルが積まれています。洗面台は掃除されていません。おばさんの態度。フロントの対応がとても悪いです。

Not bad

Quite hotel and room clean

泳池房還不錯，在旺季四五百一晚價格感覺挺低的。如果海邊度假不建議畢竟不臨海。

酒店會叫人上黎做按摩，這個服務十分貼心，價錢又唔貴，甚至比出面便宜，住了很多晚，不過越住越貴，蘇梅黎講性價比算高

リゾートはリゾートではないかもしれません、ホステルかもしれません。 タオルは部屋中に汚れていて、ファミリールームが 2 つありました。 ブレックフェストはとても貧弱で、2回行っても気にならなかったし、スイミングプールは写真で見るほど小さい。ティーカップがしっかりと固定されておらず、私の小さな子供が誤って落としてしまい、チェックアウトするときに料金を請求されました。ビーチの近くではなく、チャウエンの端にあり、すべてから遠く離れています

We had such a lovely stay in the canale. Very peaceful and quiet but still close to the city centre. Absolutely recommend to come here. Staff is super friendly too! There’s great options for room service which is very delicious. Next to that they have different services as booking trips at the reception or renting a scooter.

The hotel property itself was very well maintained and pretty. A bit of a walk to the town, not too far from the beach, but hard to get in and out of and walk around. Breakfast was not good at all. The Wifi also shuts off in the rooms whenever you take the card out of the switch. While this was all very critical, it was a cozy place to stay for one night, the staff was pretty nice as well.

We originally booked the hotel for 8 nights and then cancelled and rebooked for 11 nights so we could stay for longer. We booked a family room, travelling as 2 adults, 1 three year old child and a 9 month baby. Upon arrival we were shown to a twin room with 2 single beds. I explained to Nicha that this is not the room we booked, we booked a family room and showed confirmation, as well as emails to hotel confirming family room suitability for us. We waited 3 hours while they try to resolve. It was now 5pm and Chalong basically said we can have a refund and check out (not acceptable with a baby and 3 year old) or stay in the room. We felt we had no choice but to stay in the room. They suggest my daughter sleep on the floor. Totally unacceptable for a 4 star hotel when we booked and paid for a family room 9 months prior to arriving. It is currently 5am, I am laid on a floor in a 4 star hotel writing this review so my 3 year old daughter can sleep. The staff have shown a real lack of empathy for our situation. They said sister hotels are fully booked too. They oversold the room and expect you to sleep on the floor with barely an apology. Certainly not what you expect from a 4 star hotel. Please avoid, especially if you have children. It is not worth the risk.