The location is great, with the beach just outside. A bit remote though, but fine with a motorbike. Very friendly staff.
On the downsides, the towels are really giant and not very convenient to use. Some light bulbs on the ceiling were not working, so it was a bit dark in the evening. Something's living on the roof, producing noise at night :)
It was a very unpleasant experience overall. The room and the facilities are old. The view isn’t as impressive as I’ve been told - we got a premium ocean view pool villa. People are saying that the view is so good that it’d make you overlook the flaws, and that’s not the case for me. Some staff were friendly, and some were just indifferent. Buggy might be the only interesting thing. The toilet flush in the room has been weak and slow. We had to flush it a few times to get it all out. It’s not the same compared to the ones in the public area. We had room service checking it up, but there was nothing that they could do and told us to only flush once. The issue is, we only flush it multiple times because it couldn’t work at the first time. Beef and veal at Jahn was alright. The servers were nice. We had breakfast at Zest. the cushion on my seat had a lot of ants all over, and when I spotted them it was already too late and got bitten already. I’m fine with one or two occasional ants, even on bed, but not okay with a group of ants in a seating area. Buffet area also had a lot of flies over food. The servers at Zest couldn’t care less. Spa closes way too early at 7PM so we couldn’t even book an appointment after we arrived and rested a bit. When we called after breakfast the next day, the whole day’s been booked up. And when you had gone through all those, you’d be disappointed and just don’t want to go anymore. I had planned out on what to do throughout the trip and it’s now killing the mood to do anything. we had a good time in the pool in our room, but again the facilities are old and there were like water stains or rust at the bottom of the pool. Some staff were helpful. I needed some beauti drinks and learned how to order from 711. The hotel only has one boat for motorized activities according to the reception. So if you want to go out, either through a private or a shared trip, make sure you make an appointment as early as possible. We wanted a private trip but the regular time in the morning isn’t available. They recommended the time slot for the shared trip for us but charged as private boat since they said they could block other guests from joining. That made me feel sick. That’s not fair to anybody else who wants a shared trip at the same time slot. This hotel really needs a lot of training to be professional. We had spa treatment at Conrad for two days straight. Would recommend giving Thai style or aroma oil massages a try. The best experience we had at Conrad was from Azure. That at least brightened up our vacation experience a bit. The housekeeping service was sloppy and slow. I understand that there are currently more people getting here but that doesn’t mean that it should be rushed. One of the towels last night had stains, not sure if it’s just old or not cleaned well. Our umbrella was shut the entire trip, and when we asked on the second day, they told us it’s upon request. Well, when we got here on the first day, it was
My daughter wanted to go somewhere really special to celebrate her 30th birthday and was interested in going to Thailand. Then she saw some photos of this hotel and it’s amazing views. After reading the reviews the decision was made. We were so excited and so hoped it would live up to everything we dreamed of. We had chosen a private pool villa and it was THE most amazing room with a private pool and outside jacuzzi in a beautiful garden. We felt like we were living in a dream. The big round inside jacuzzi bath in our bathroom was huge. On her birthday I had decorated our room and the staff matched the colours with petals on the bed and two cakes. One was made from towels the other was a delicious white chocolate one! The room was behind the main beach pool so we would get a buggy up to the lounge but we always chose to walk down the big hanging bridges back to the room. The views were stunning and the bridges and stairs looked so pretty lit up at night. We both visited the spa for treatments on her birthday which were very nice. We wanted to go to an ethical elephant sanctuary whilst in Thailand and the concierge booked us to go to Samui Elephant Kingdom. This was just a short drive from the hotel and was one of the high lights of our trip. It was a wonderful experience and we would definitely recommend it. The club lounge was where we had our daily afternoon tea and evening drinks and canapés. The club staff were great they got to know us and knew my daughter liked the duck spring rolls. To her surprise they brought out two on a plate with candles in on her birthday whilst singing “happy birthday“. It’s the little things that make it perfect. I would like to thank you all for everything. I can only remember a few names, Lisa, Knowfang, Meen, Markey but you were all great. A special thank you goes to Dow. You were amazing, kind, professional, friendly and very helpful especially when the air con needed attention. I can’t thank you enough. I had wished we got to see you before we left to say it personally but it was your day off. All the staff from management to ground staff were professional, friendly, polite and always had a smile on their faces. The service was excellent. The hotel app was great. If you wanted anything you just sent a message and the response was immediate. We wanted different pillows they were there in 5 minutes. We asked for sun loungers for our garden again there in a few minutes. We had a problem with the air con and immediately the engineers came. I have never stayed anywhere with such great service. This hotel not only lived up to expectations it surpassed them. It really was like living in a dream. Thank you to all the staff for making this the perfect holiday. We will most definitely be back.