"We arrived in Kotor after the wedding registration. The hotel left only positive impressions. We took a suite, and of course, it had a stunning view from the window and high room comfort. I want to highlight the worthy breakfast. There were a few 'buts' that spoiled our visit. First, it's the manager at the reception who seems unfamiliar with customer interaction standards))) It created discomfort for both me and my husband. She worked on the 26th and 27th of October. Next, in the middle of the night, the flush button broke and the water wouldn't stop flowing, depriving us of the ability to use the toilet. We contacted the reception (back to point one)) and received the response: 'There's no one available right now who can fix it. Don't press so hard next time....' At check-out, she also mentioned that such problems are not quickly resolved (it had been five hours))). I was speechless about their customer orientation))) Well, we paid €200 for the night and used the bathroom on the floor 🤯"
自動翻訳