We stayed here for 4 nights. The hotel staff were all amazing and very helpful. They collected us from the pier with our bags and carried them directly to the room, and the same leaving the island. The hotel is all individual tree top cabins. This can be a hike/long walk up a hill to the room depending on which one you stay in. The hotel is located on the beach with a private beach which is lovely. You can walk across the beach for 3 minutes to the main path around Phi Phi. 5 minute walk from the hotel to restaurants/shops. Taking 15 minutes to walk to the pier. Or you can get a tail boat taxi directly from the hotel beach to take you around the island or day trips. The hotel’s breakfast was 5/10. The average buffet style breakfast. The pool bar doesn’t exist when we were there and doesn’t look like it has been open in a long time. The rooms were cleaned everyday. I would not recommend the hotel for young children or people with reduced mobility.
We booked our trip a while ago and the reviews seemed great. The closer our trip got the reviews seemed to worsen. But we were unable to change/cancel due to the rate we booked. On arrival we were welcomed by staff and given a cold bottle of water and cold flannel and handed a big list of do’s and don’ts whilst at the hotel. Including leaving your hotel key with reception when leaving the hotel meaning your AC didn’t work whilst out and about. Coming back to an extremely hot uncomfortable room. The hotel is right next to the mosque on the island and the tannoy goes of several times a day to announce prayer including around 5:30am. Very loud. But this can’t be helped, we should have thought about this whilst booking the hotel. Walls are paper thin. We were fortunate enough to between two friends so it was only our noise we could hear but I imagine if this was a stranger it would become annoying, to the point we could hear each others conversations through the walls. We paid for the swim up bungalow villas which apparently are the best rooms available at this hotel. They were filthy (see attached photos) and need of a deep clean and some serious TLC! Also whilst showering there is a terrible foist smell from the drains. And the water pressure is low, again could be down to location. The beds were like sleeping the floor they were that hard, but apparently these are how beds are in Thailand. But the beds have been excellent on the mainland at other stays. Unable to sleep. Little interaction with hotel staff other than check in but whilst writing this review a staff member walked past our room, and spat on the ground! The pool also is in need of some TLC and a full regrout. Be careful where you’re walking as some bits are sharp and appears to be full of grit/sand on the floor. The island itself is stunning but the hotel is lacking for the cost. This is a mid-range budget hotel for the island so would expect a much higher standard. Wouldn’t return to this hotel.
The room was big but full of mosquitos and one of the day I left my swimmers drying and when I went to collect there was a cockroach in the bathroom. Everyday I had to go to the reception after the housekeeper because she would forget to leave water, beach towels or refill the shower gel. They leave the towels in the grass very early in the morning and it just seats there waiting until the housekeeper can go in, I believe that what’s caused itches in our body. Breakfast wasn’t really thinking of people that come from other cultures so definitely suggest people to book without breakfast and just go down to town to eat. Water park was not as expected, most of the slides are dangerous and the water inside the swimming pool is dirty I was afraid to catch something if I went inside. Shuffle bus is really helpful and the drivers are very friendly however the hotel keeps letting other people go inside the bus and then instead of having a nice ride which was included on the price of the hotel so we paid for it we felt like they were doing favour for us to be in the bus because there was no space.
The room was nice, we were a family of five with kids. Spacious room, great view, adequate bathroom. The place itself felt a bit run down and the steps would put a lot of people off staying here. Everything went well, we were no bother to the hotel, didn’t ask for our room cleaned, didn’t complain, were quiet and respectful etc etc. so when we came to check out we were so shocked to find that we were being fined for going over by 20 mins. We know that rules are rules but we also know that there is discretion and common sense. We just cannot understand why a run down hotel like this, that needs all the help it can get is actively letting relatively happy guests go on a bad note!!! A 200baht fine on check out leads to only one thing - a negative review.
Firstly the location, the hotel is directly on a beautiful ***** of beach with snorkelling opportunities literally metres into the water. The views of the islands etc are stunning and Ton Sai pier is a very short taxi boat (100B per person Vs the hotel 1,200B per trip) and is a vibrant and buzzing little pedestrian town. Unfortunately, the hotel doesn't live up to the environment. It has so much potential but just appears to be run down, neglected and uncared for. Everywhere you look there are endless maintenance jobs that need doing. Worth noting that there is nothing that directly impacts your stay but it just gives the impression of not caring. Broken fences, fascia boards hanging off, every wall or wooden structure needs repainting, what looks like a construction site on one side and a dumping ground on the other. Non-functioning fountains, overgrown gardens, and some villas that look condemned. There seems to be plenty of staff but they just seem to have no one managing them and they were continuously on their phones. I've seen reviews stating the staff were rude and my personal impression is that they are not but they don't speak English very well and this could be misconstrued as rude or not caring. There is a restaurant onsite and even though breakfast is included after day 2 we preferred to pay to eat at one of the neighbouring hotels. Goes without saying that we also ate every other meal at the other hotels. Interestingly even though breakfast is 7am to 10am they have a sign-up inferring that they really want you there between 8 and 9! Would I stay here again? Yes, but not in its current state, the rooms were generous sizes, tidy and everything worked and to its credit, the prices were reflective of the standard of the hotel.