When we arrived at the hotel both myself and my partner were disappointed Firstly we were expecting a room with a view what we actually got was a room overlooking a street with a tramline so you can imagine the noise ! When we spoke with reception she told us yes because we booked through a travel company rather than directly booking with the hotel there was no option for us to be moved unless we were going to pay a further £100 per night for the duration of our stay. On arrival also I noticed that the towels provided had lipstick marks on them( I didn’t mention this to reception ) we just used the other towel expecting a clean set the following day, this wasn’t the case we still had the dirty towel and the one we’d used hadn’t been changed either … When mentioning this to the hotel they did provide clean towels when we returned that evening but the dirty towels remained ( I don’t know if this is the case in Poland I’m not sure what the standard is but our beds weren’t made neatly just pulled over, the bin was emptied daily but no fresh toiletries, toilet roll or towels provided unless we asked for. We also didn’t find the staff friendly no interaction at all !! And trust me when I say I’m not one to complain or make a scene. Good points about the hotel- it was in a good location a little out the way (away from the hustle of the square but a 5 minuet taxi journey into the main square / or a 20 Ish minuet walk along the river to the square. The spa was nice and the massage was fantastic and very reasonable compared to Uk prices. I wouldn’t stay here again :( Expected more Not that we spent anytime in the hotel but I wouldn’t return. ALSO TIP anyone visiting Poland download bolt app ( taxi service ) we got a taxi from airport when we arrived it cost 150 Using a bolt taxi it cost us 40 ( we were 20 ish minuets away from airport ) Defo use the bolt app !!
With a stay at MILESTONE Krakow Center Student Living in Kraków (Kraków City Centre), you'll be within a 5-minute drive of Main Market Square and Royal Road. This aparthotel is 1.5 mi (2.5 km) from Oskar Schindler Factory and 2.8 mi (4.4 km) from Wawel Castle.
Make yourself at home in one of the 200 guestrooms, featuring kitchenettes with full-sized refrigerators/freezers and stovetops. Complimentary wireless internet access is available to keep you connected. Conveniences include microwaves, and housekeeping is provided on request.
A good sized and well located hotel, it’s just a short stroll from the main train station and a few minutes’ walk to the old town. Décor wise it feels quite dated, both in the reception area and the rooms, but everything was clean, tidy and in full working order. The room was just about an adequate size, we had requested a twin which came with one double bed and one single, and there was little or no room to the side of each bed with one being up against the wall and one against the windows. Two singles would have worked a little better perhaps. There was also a small sofa and a small round table. The beds were very comfy and our room was facing on to the internal courtyard so no noise from outside at all, although being adjacent to the lift we did get a bit of noise from that, but nothing too intrusive. The temperature in both the room and the rest of the hotel was far too warm, quite hot in fact. There was an air conditioning unit in the room, but using energy to both heat the room and then cool it seems ridiculous. The shower was on the small side, but hot and powerful. Other facilities included tea/coffee making facilities, complimentary bottles of water, TV and a safe. Breakfast was a help yourself buffet affair, with the only hot options being a frankfurter style sausage and scrambled egg. There was a good cold spread though, with meats, cheeses, tomato & mozzarella, hard boiled eggs and a few mixed up concoctions – presumably the Polish equivalents of coleslaw and potato salad, but whatever they were, they were quite pleasant, and also some cereals. What was very much lacking was any prepared fruit (just a few whole apples), yoghurts (none at all) and pastries (just bread and rolls). Overall, I thought this was a pretty good hotel given the price, it’s a very good location, staff were friendly enough and I’d have no problem with recommending it if you’re on a tight budget.
Checked out after 1 horrendous night due to having absolutely nowhere else to go in a foreign country • Run down • Dirty • Unprofessional • Unsafe • False advertisement It would be safer and cleaner to sleep on the street than to stay here! Checked into room where people were sleeping as we were given wrong set of keys! Dirty carpet, mattress and bathroom the list goes on…. No help or care from staff, response to walking into someone else’s room with room keys for said room was ‘oh maybe they (receptionist who checked us in) were tired’ and endless petty excuses with eye rolling, face pulling and absolutely no care at all from the staff member we spoke to. This hotel literally needs to be shut. After walking in on someone sleeping the anxiety was unbeatable me and my partner were wide awake all night and I was startled by any noise that was made, the locks on the door… what locks?? Your suitcase locks would do a better job. (If I didn’t have to in order to submit review I wouldn’t have clicked 1 star it would have been 0)