サンウェイ プトラ ホテル クアラ ルンプール（旧レジェンド ホテル）(Sunway Putra Hotel Kuala Lumpur)

Everything were very good except front staff not too friendly, I asked for room with sofa but he didnt give it. I came early for check in at 3pm. So dissapointed. This time i didnt get free upgrade. Last i came, i got free upgrade. staff very friendly that time.

床很髒！！！好噁心，掀開被子看到有好幾根頭髮、毛髮、小東西。之後我打去前台說明情況並要求換房，他說他告知另外一個部門，等我等，等電話打回來。之後等了好久，大概二十到三十分鐘，還沒有收到電話，我再打過去，打了兩次都沒人接，第三次才有人接，問我沒人打給我嗎，說幫我跟進，五分鐘後就有員工拿房卡給我。 問題是，新的房間床上還是有頭髮！！！ 太噁心了🤮，這個酒店別說五星了，絕對不配當五星，連三星都不如，是我住過的酒店最差的。衛生差，服務效率慢，員工也沒有口頭上給我替酒店道個歉或者說聲不好意思😅。 此外，位置還行，樓下有個大商場，商場裡有蠻多餐廳。酒店的早餐方面，還不錯，蠻多選擇。 酒店大堂看上去乾淨漂亮，沒想到房間是這樣…這麼髒，懷疑床套床單是沒有換的嗎？？圖為床上污漬與頭髮、冰箱按鈕壞了也不維修還有也髒，廁所淋浴間也髒，水龍頭也壞了，怎麼弄都是上面花灑和手拿的花灑一起出水，也不維修。然後鏡子也髒。

老婆帶孩子出國考試，我在攜程上訂的，沒想到酒店這麼贓。衞生堪憂，我們訂了三個晚上，由於實在忍受不了這麼臟的環境，提出提前退房，酒店拒絕。找攜程協調，酒店預訂部仍然拒絕，回覆。提前退房可以，不退房費！忍耐一夜，果斷退房。走人，住了一晚，花了三晚的錢。惹不起躲得起，大家千萬避坑這個垃圾酒店，臟的很，噁心死了！

Nice hotel, well maintained, variety breakfast spread, located above shopping mall, everything is breezy. We also ask if they could decorate the room for my son's birthday and they deiver very well. we even get the complimentary carrot cake😍 Thank you to hote management and their friendly staffs. will definitely recommend this place to another traveller

Staff were friendly and helpful and the hotel was spotless clean and comfortable. The room was beautiful and the bathroom was clean and the shower was amazing! Very happy and would recommend this place to anyone. *大大大大

Great hotel. One stop hotel & mall. Easy to access MRT, mall, and food. Huge parking on the 4-9th floor. Fulfill the request and per booking. Excellent services all the tram crew and management. Few time in this hotel. Full of surprise and unexpected from the management. See you next week