Kumai Huluの滞在先を探す

大きなプールがあるため、このホテルを選びました。半分未満の満員で、股間レベルまで泳げなかったので、泳げませんでした。数多くのタイルが欠けていましたが、そのうちのいくつかはプールの床にありました。水が口の中に入ってくるのは 考えたことがありませんが 歯を磨かなければなりません 水の味が 液体の口臭のようなものだと気づくまでです私がそこにいた夜、電気は2回消えました。ホールのカーペットはかび臭いにおいがしますが、少なくとも彼らは廊下を通ってパイプを通る耐え難いムザクの音を消すのを助けます。部屋でインターネットがまったく機能しなかったので、ロビーに降りて使用しなければなりませんでした。プラス面では、シャワーは素晴らしく、アーリーチェックインをしてくれました。

朝食施設は悪くありません...バスルームはありません。タオルとシャワージェル、歯ブラシは使用できません。

We needed somewhere to stay for a couple nights before our Orangutan cruise and the price was perfect so we booked. Despite it being a bigger chain hotel, it seems that the new staff have not necessarily received all the standard training especially on things that foreign guests would be seeking/expecting but not necessarily the same for local guests. Whilst all staff were friendly and helpful, there were a number of things that could be improved on, mostly smaller nuances that befit the brand and a 4* hotel. Special mention right at the beginning though… We accidentally left our passports and some cash in the safe (face palm, heart drop moment!!!) and they notified us and it was all returned safely before our flights which we were very grateful for. ~Location~ Nicely located for a stroll down to the local fruit and veg market, the boardwalk along the river and then up round to Istana Kuning. ~The Room & Establishment~ Being a new hotel the decor, fittings and linens are all beautiful and fresh. Hot water/pressure: Good Wifi: Good Opportunity for Improvement • The air conditioning wasn’t working properly in our room (it kept getting hotter and hotter). After reporting it, a technician came and spent over an hour fixing it. We had a cooler room however it was quite noisy thereafter. I’m sure the hotel wasn’t full – it would have made more sense to simply move us to a new room) • The plug/electrical socket next to the bed did not work. • There was no shower gel in the bottle attached to the wall and the shampoo was very nearly finished (especially after we also used it as shower gel!) • Lack of cutlery (knives) near bread station in restaurant. No butter available. When butter was provided it was too hard to use. ~The Service~ Staff are friendly and do their best to be helpful. Communication: Good (considering English wasn’t first language and we don’t speak Indonesian!) Opportunity for Improvement • On arrival there were 2 people at the reception desk however, the gentleman stepped away (to mind a baggage trolley!?) leaving the lovely young lady at the desk to try to do multiple check ins (3 separate parties) and answer the ringing phone. However, that evening we noticed that there were 2 staff manning the desk and no one seemed to appear so management may need to reassess their staffing shifts. • Room Service is via a QR code however we were not advised about this on check in (not surprising given the calls received while trying to check us in). When we called Room Service looking for a menu, we were told we should have scanned the code. • Unable to charge meals to the room to pay on check out (per normal practice at other Mercure hotels) which was a bit annoying. • At Dinner we were given the menu and immediately asked if we were ready to order before we’d even had a chance to look at it. I’m sure these small teething problems will be solved once everyone settles into their roles and gets mor

熱帯雨林への 3 日間のツアーの前後に、野生生物のオランウータンを見るためにここに滞在しました。ホテルは空港と市内中心部の間にあり、素敵な場所にあります。イエローパレスとウォーターフロントシティまで徒歩約2kmです。通り沿いの散歩は少し不便ですが、可能です。夜はタクシーがないので、慎重に計画してください。ホテル自体はAC付きの広とした客室を提供しています。部屋はヨーロッパの観点から少し時代遅れですが、アメリカや他の場所ではるかに古い家具やバスルーム、はるかに高価なホテルを見てきました。価格の面では、部屋はあなたが期待できる以上のものです。朝食は含まれており、主にインドネシア料理を提供しています。西洋料理を提供するカフェ/レストランもあります。全体的に、私たちはこの地域での滞在のためにこのホテルを再び選びます。

We stayed in the Grand Deluxe room overlooking the pool, on third floor in the new wing. Comfortable, clean room and bathroom. Good, buffet breakfast and lunch. The chicken soup was delicious. Nice, helpful staff.