Wanda Realm Kunming

Is a nice hotel, room v big Staff v friendly!! Location also very convenient

This hotel is quite new and located a bit far from the old city centre. However, there is 1min away a metro station, so it's okay. The hotel is new and staff is nice. But, they don't open the door from your car or taxi, which is a bit bad. Also, you need to say to them to take your luggage, they don't do it automatically. I know, complaining on a high level, but it's a 5 star hotel...

a short trip - transferring from Kunming to another city. Close to the railway station and bus station. However quite far from city center & other places of interests. Service is super nice and hotel looks very new and shinny. Good view in room too

Close to South Railway. New hotel so still room for staff development. Neat and clean though.

The hotel is still brand new, really clean with good amenities, the room is spacious and comfy, stayed at 36th floor with good view, the location is good, Wanda plaza just next door, easy to get around and just 7-8 minutes away from south railway station and about 30-40 minutes to downtown kunming, the staff on front office, the concierge and restaurant reception really friendly and helpful, good service, the breakfast is really good for only RMB 50 additional since I’m booking room only, the buffet dinner foods also good with many variety worth the price, the only down point is the service during buffet dinner, there many staff also the supervisor and manager around but no body really taking care of the guest, from the time you sit down on the table no body seems to care, the empty plates is piling up on my table and guest next table as well and no body care to take it away or change the cutleries (even some of the local Chinese restaurant have much better service than this), instead few staff get together in pasta section talking and laughing once a while smile with the guest but no service, hope it can be improved.

Great hotel. clean, large rooms, many facilities, nice staff, great restaurant and is built on a mall. very close to a metro station but far from the railway station and the city center is about 45 minutes from the metro station that is close to the hotel.

The hotel is very good and definitely worth the money. Only setback that taxi is hard to get. Other then this, all are good

great.

我想説的是，這家酒店連普通酒店的基本素質都沒有，這個酒店的一切理念以及做法根本不是以顧客為中心，而是以好評為中心，具體做法如下： 一：辦理入住的時候首先跟我説了讓我給好評，然後給我升級房型，並且送我歡迎水果。可是升級房型和歡迎水果都是相對最基本的優惠，但給我的感覺是給我莫大的恩賜。後面發生的事也再次應證了我的看法。 二：晚上睡覺到兩點半，被隔壁吵醒。跟前台打電話溝通數次，直到約一個小時才基本平息。這裏麪反映了兩個問題，第一，酒店的隔音未能達標。第二，不管是什麼素質的顧客都會升級為類似的房型。（這一點是我的合理推測）。第三，應急處突能力極度缺乏，竟然提出了讓我換房間的解決方案，我被吵為什麼要我換房間？當然，這一件事我們要理性看待，確實酒店是次要責任，顧客是主要責任，這一點我也心裡有數，但接下來發生的事情令我瞠目結舌。（相關錄音證據如圖一所示）。 三：因為昨天的晚間事件，今天有人跟我溝通説辦了延長退房時間的服務，本來讓我覺得還比較温暖，可是下午兩點15正在我補覺熟睡的時候，來了一個電話，問我是否今天退房。（具體證據如二，三所示），那就如你們所願；收拾東西走人。 説實話，我很不齒留證據控告的這種做法，我喜歡的是有事當面溝通，但在他們的眼裡我就值得一份歡迎水果的價值，那麼我也沒必要去溝通了。寫問題不是為了懲罰，或者為了補償，而是顧客需要有知情權。這個酒店目前從我個人角度來講是 沒有體驗價值的。