Wonderful hotel. We stay here every time we visit KMG. The have the _best service_ of any hotel we've stayed in the past 5+ years. The front desk is always staffed - often with 4 people ready to help. I never have to wait long to get service. The breakfast staff are absolutely wonderful and accomodating - always pleasent and thankful to serve. They saw my wife's handicap and almost waited on her hand and foot! And the breakfast is quite decent; not a full Hyatt buffet but just enough of of the basics with a mix of Chinese and some western food. The place is very clean and comfortable. The room was little warm so they provided a fan since they system was set to heating. There is no refrigerator but they freely let us use the lobby desk one with immediate, easy access.