ホテルからの返信: Dear Fantástico Thank you for posting your positive & warm comment. We are glad that your preference has met our room, location, breakfast and so on. It is also our honor to be able to help during your stay. We will keep making effort to provide good service. We look forward to welcoming you again. Yours sincerely, Tomoya Residence Hotel Kyoto, Japan
ホテルからの返信: Dear farawaymum, Warmest greetings from Tomoya Residence Hotel Kyoto. Thank you very much for staying with us and for your positive comment. We are glad to hear that you had a good time at our property. We appreciate your kindness and gentleness very much. We would definitely share this with all of our staff and keep making effort to provide good service. We sincerely appreciate your comment again and look forward to having you here again. Best regards, Front desk team
ゲスト
宿泊時期: 2026年6月
その他
10/10
とても素晴らしい
投稿日: 2026年7月18日
We had a wonderful stay at this hotel and would highly recommend it to anyone visiting Kyoto. The hotel is beautiful, exceptionally clean, and located in a quiet yet convenient area with easy access to public transportation and many attractions. Our room was spacious, comfortable, and thoughtfully designed. What truly made our stay unforgettable was the outstanding service. Every member of the staff was warm, professional, and genuinely caring. They were always happy to help, offered excellent recommendations, and made us feel welcome from the moment we arrived. Their attention to detail and dedication to guest satisfaction exceeded our expectations. We would gladly stay here again on our next visit to Kyoto.
翻訳
Kristine A
宿泊時期: 2025年5月
ファミリー
8.0/10
とても良い
投稿日: 2025年6月3日
The pros: 1. Very spacious and well-appointed and clean apartment; the laundry is a big plus 2. Friendly and helpful staff 3. Located in a quiter residential area, but with nearby smaller restaurants (there's a great wagyu ramen restaurant within a 10min walk and a teppanyaki restaurant almost across the hotel) 4. Breakfast food is good, served with variety (even if they're always "Western") The cons: 1. Around 15min walk from the nearest train/bus station, a bit far too from the busy commercial areas; we found ourselves taking the taxi here much more often than in Tokyo 2. In terms of room configuration, I wished the toilet was located beside the bedroom so it's easier to go in the middle of the night.
翻訳
ホテルからの返信: Dear Kristine A, Warmest greetings from Tomoya Residence Hotel Kyoto. Thank you very much for staying with us and for your valuable comment. We are glad to hear that you had a good time at our hotel. We would be honored if you enjoyed your stay here in Kyoto. We apologize for the inconvenience of being located in a residential area, but we hope you enjoy the tranquility away from the hustle and bustle of the city. And we appreciate your suggestion regarding the room configuration. We will share it with the other staff and take it into consideration next time. Thank you again for your review. Your kind words encourage us to continue striving to provide an even better service to our guests. We look forward to welcoming you back in the near future. Best regards, Front desk team
rachelhua
宿泊時期: 2024年6月
ファミリー
10/10
とても素晴らしい
投稿日: 2024年7月2日
That’s a great addition. Here’s the full review with your new sentence integrated: My mom and I visited Kyoto during hanami season in April. We stayed here for one night, and the suite we booked was perfect for its value, even during high season. This is my sixth visit to Japan and approximately tenth hotel, and I can confidently say this was the very best in terms of value and service. However, what is even more commendable is the level of service offered here. For instance, my mom and I were trying to navigate our way back to Osaka late at night, hours after we had checked out. The kind gentlemen at the front desk could not have been more helpful, assisting us in selecting the best train and providing detailed instructions to reach the appropriate station. They were patient and caring, embodying the absolute best of the world-renowned Japanese standard of service. We cannot wait to return on our next visit to Kyoto.
翻訳
ホテルからの返信: Dear rachelhua Thank you so much for posting warm and positive comment for us on Tripadvisor. It is our pleasure that you had a great and comfortable time with us. We would definitely share this with all of our staff and keep making effort to provide good service. We look forward to welcoming you again in this beautiful and traditional city. Thank you. Yours sincerely, Front Desk Team
115nicol_sm
宿泊時期: 2024年4月
夫婦・カップル
10/10
とても素晴らしい
投稿日: 2024年5月13日
This was a FABULOUS stay, down to the detail. Arrival, room, service, cleanliness, staff and location. We had a room on the 4th floor which was very spacious and comfy. Perfect temperature, lovely bedding and linens, the lighting, bath and bathroom were all of the utmost simple and elegant standard. The staff was very helpful thanks to the services provided by Nishkawa, Hori, Ruri and Hirota. They helped us get around Kyoto, arranged for our baggage delivery to our next hotel and even helped arrange for a 24 hour laundry service since their pickup time had already passed. The anteroom also had a lovely couch and makeup dresser (boudoir) which my girlfriend used and liked a lot. All around 10/10, highly recommended. If I were to come back to Kyoto I wouldn’t doubt staying here again!
翻訳
ホテルからの返信: Dear Mr./Ms.115nicol_sm Thank you so much for your positive & warm comment to us. We are so glad that your preference met our hotel and it is also our pleasure to have compliments to our staff. We inform your warm comment of all of our staff. We will keep making effort to provide good service. Thank you. Yours sincerely, Tomoya Residence Hotel Kyoto, Japan