The property is excellent and nothing to complain. But one thing to complain with Trip.com. As the property is a stand-alone house with no reception. The hotel should have provided a password to the property door lock for me to enter the property upon arrival. However, I got no advice from Trip.com about such arrangement as well as the door lock password upon booking confirmation. I ended up spending almost one hour after arrival at the property to contact the hotel office to sort it out and to finally get into the property. Trip.com should do something to avoid such mistake from happening again for similar cases.
自動翻訳