I was lucky enough to bid on this hotel in a silent auction for charity. I had no idea what to expect, and we were pleasantly surprised. Initially, I made the reservation with Angel, the manager. What a peach! Even though I got her voicemail at first, she promptly returned my call to secure the reservation. This hotel has modern decor, a wonderful breakfast and the pool deck was clean and delightful. We will definitely be back, except next time for a poolside walk out room.
All Best Westerns are nice, but this Best Western is clean and comfortable. It’s in a fairly quiet location. Breakfast is good, scrambled eggs, sausage, biscuits and gravy, cereal, juice, coffee. The lady at the front desk, Verniece, was just so pleasant to talk to. And explained everything in detail.
I had asked for early check-in and they were able to go above and beyond to accommodate me. I really appreciated that! The hotel seems new, is very clean and has a host of amenities - fitness center, pool, complimentary breakfast. I didn't think that it was nosy and the location was perfect for me. The breakfast had scrambled eggs, turkey and pork sausage, pancakes, muffins, an assortment of breads and a wide variety of juice, milks, coffees. etc. I wouldn't hesitate to stay here again.
First time I have stayed at an Extended Stay. Pat (reception) went above and beyond to explain policies at this facility. She was patient and thoroughly explained how this hotel worked versus typical hotel chains (i.e., Hampton Inn). She detailed how to customize our stay (what kitchen essentials to request, how to obtain replenishment for linens and other supplies, logistics for breakfast, laundry and exercise/pool). Pat also explained how the management at this particular facility is very anal about cleanliness, and our experience has shown her to be spot on. Although the facility is well worn, it is clean and bug free. I am so impressed, I would give it 10 stars if I could 😊!
3360kurtjProfessional staff. Excellent service. Pristine cleanliness. Upgraded room decor. Privacy. Availability Staff is friendly and personable. This is the only hotel that i stay in when i come to Lakeland. The staff goes above and beyond to see to my needs. I've never had any real problems or significant discomforts. They are always interested it making my stay as comfortable as possible.