サンタ カタリナ ロイヤル ハイダウェイ ホテル(Santa Catalina, a Royal Hideaway Hotel)

I had a great time celebrating my birthday. The facility is beautiful. The staff were very professional and provided the excellent guest services. Special shut out to Carolina in Concierge who was very patient and kind to my daughter and I. She was always welcoming and ready to assist.

This is a high end property so was expecting high end service, the room wasn’t ready even though we were allowed to go in, not tea/coffee facilities or mini bar been updated. Other things only little things but forgot the lemon in our gin and tonic, the room service app that they expected you to use wasn’t working so phoned through the order but due to language differences one of the orders was wrong. Asked for some blankets which should have been in our room but weren’t , asked at reception but had to phone 3 hours later as they hadn’t arrived

When we arrived at 3pm, the whole check in system seemed very long winded. And our room wasn’t ready. So we had to what another 15 minutes. To be fair, they did upgrade our room and gave us access to the rooftop pool and bar which is only available to all guests after 5.30pm The room itself was very nice. Big bed, lovely terrace and very spacious bathroom. A very restful nights sleep. Breakfast was included in our stay and was very chaotic. Waiting for a table, and then waiting a further 20 mins for coffee. Seemed like the staff were finding it difficult to cope. Only had one night here, it was enjoyable but a little marred by a couple of issues…..

Lovely hotel in good location, easy access to the old town and port. Good local bus service and great range of restaurants. Staff throughout the hotel were very friendly and helpful. Excellent customer service.

Lovely hotel where you can relax and unwind. Staff very friendly and nothing is too much trouble. Very clean.

Fantastic historical hotel with beautiful garden. The room was very nice and clean. Downside was the experience at the lobby bar. We ordered a couple of sandwiches which was absolutely not eatable. The French fries was raw. Made us feel sick and uncomfortable. We gave this feedback to the waiter but he didn't care and we had to pay it all. Big minus.

The Hotel and services impress you just from the beginning of your stay. Everything is perfect. Comfortable beds and pillows, that is important after the long walks in the city. Hotel situated in the middle of the city and you can walk to the old part of the city and to Las Canteras area.. Very good breakfast with the exceptional quality products. Beautiful park around. We love it! Very kind and professional stuff. We will return and we will repeat our experience in this hotel!

Staff were so so lovely and so so helpful!! The bar men, Pavlo and his team were just so amazing. Everybody was always willing to help! We would've loved more modern rooms, but nonetheless, everything was beautiful and the food?!? yes.

The hotel is very nice, very beautiful. The rooms are also pretty and chill. The only thing that is quite disappointing is that they had renovations work right in front of my balcony which made it impossible to relax in the midday. They never told about this in advance nor they said sorry for the situation. The rest was very nice