Thibaut Georges E
2023年11月9日
This hotel is conveniently located near the station and the scenic lakeside walking path. However, its proximity to the main street is a double-edged sword. Upon arrival, I was tasked with entering my personal information on a tablet while the receptionist passively observed. This self-service approach felt out of place for a hotel charging 180 CHF per night and boasting four stars—raising the question of the receptionist's role.
The hotel's vintage elevator, although shaky, was operational, contrasted by a modern alternative in the stairwell. Despite being on the 15th floor, the sound insulation was disappointingly inadequate, allowing street noise and the distinct sound of workers up until 10 pm to permeate the room.
The cleanliness of the room was up to standard; however, the lobby's coffee machine was out of service due to a compartment full of liquid waste. After the receptionist attended to the issue, a further delay was caused by a required water bottle replacement, and then a blockage in the machine prevented me from obtaining hot chocolate. This entire ordeal consumed a significant portion of my evening.
The room's temperature was uncomfortably cold throughout the night, despite the heater being set to maximum and the use of an additional air heater. I resorted to layering the second bed's sheet and a large towel over myself, on top of wearing three t-shirts.
Moreover, the shower provided only cold water, which forced me to use the facilities in the sauna and hammam area the following morning. This was less than ideal, as it required walking through the lobby where business meetings were taking place.
Upon checkout, I expressed my discomfort to the front desk attendant, who acknowledged an issue with the heating system but did not offer any financial compensation or formal complaint procedure.
While the hotel boasts a lovely view of Montreux and the lake from its balconies, the overall experience was severely lacking for a four-star establishment. With such subpar standards and high prices, I would recommend against staying at this hotel.
自動翻訳