レジデンス ホテル パラッゾ デッラ スカーラ(Palazzo Della Scala Spa Hotel Suites & Apartments)

A short stay during half term with our family. I was made to feel welcome and everyone was very kind. The weather was also kind. Very relaxing hotel. The breakfasts were lovely including freshly cooked omelettes/ pancakes etc. our teenage grandchildren enjoyed the swimming pool and I enjoyed watching them whilst enjoying a cocktail from the bar.

As two elderly people this establishment was a caring and helpful place. The staff were were always on hand and responsive to any or every little need. It made us feel secure and welcomed so much so we intend to return again for a longer stay. We had a junior suite and meant we could make tea and coffee when we needed to. The bathroom and shower were were a brilliant. Well done

Great location, just 3 minutes walking from the center. Really nice to be able to get bikes from the hotel (for free) and cycle to Bardolino and Garda. Spacious rooms/ living space and pleasant staff. Good breakfast variety. One shower in the room was a bit strange as it had a glass screen so no privacy. Hotel stops serving drinks at 11pm- no nightcaps available. Overall great stay.

Perfect. The room.... the breakfast... the pool... the location.... just....perfect. wE loved our four days at the Palazzo della Scalla. Wanted to stay much longer, but our holiday did come to an end. The hotel was very clean. We loved the breakfast... the coffee was great too. Could not be any closer to Lazise or the lake. Quiet, nice and quiet. We had room 125. Of the two bedrooms we used the rom facing the pool and courtyard. The room on the outside wall faced the street, and although there was a lot of traffic at times it seemed generally quiet. Can't say how the sleep would have been in that room though. The staff was so polite and helpful... the concierge team, breakfast team and cleaning staff were great. Always a smile on their faces and very helpful. WE love trying new hotels when we visit Lake Garda, but we will probably stay again at Palazzo. Thanks again for everything!!!

This was out fourth visit and we have noticed a definite improvement in both the appearance of the hotel and the facilities offered. We ate in the hotel restaurant one night and will do so again as we enjoyed both the food and service.

This was second stay at this hotel, previously stayed in July 2022. My deluxe Junior suite was excellent it had obviously been recently refurbished as had most of the rooms in the hotel. The location of the hotel in relation to Lazise town is perfect, if you are considering staying here avoid rooms overlooking the main road and bikers café because of noise disturbance. The staff are friendly and efficient a special mention to Carlos who went above and beyond Now the negatives, we had dinner at the hotel on several evenings, by comparison to my previous visit standards have slipped. The menu had been slimmed down and the food quality was hit and miss. Previously the food was of cordon bleu quality. The breakfast quality and variety remains excellent. Would I stay here again? I don’t know. It is clear that a lot of money has gone into refurbishment possibly at the expense of staffing and a quality chef.

Bed was very comfortable. Spacious family suite. Plenty of choice of food at breakfast time. Pool area was very clean. Lovely wellness centre. Nice touch of having water available in bar throughout the day and also in wellness centre.

The location is great but it takes more than that to deserve 4 stars. When entering the lobby, it has a nice contemporary bar (but there is never a bartender to order something from). I was happy when I spotted Ferrari Franciacorta displayed and very much looked forward to enjoying it during our stay l, but it is denied guests for drinking. You cannot order it! The pool bar has very friendly and helpful staff but the area itself clearly needs renovation. And no, forget that Franciacorta there too! If you’re expecting those nice fresh Italian bruschetta, you’ll be disappointed. It’s sliced baguette with dried up tomato sauce for pizzas and gooey cheese with a black olive on top 🙈 Hidden on the left of the lobby is the reception. The receptionists are friendly once you manage to catch their attention and they look up from their computer screens. You’re given a small piece of paper with a code for the room and plastic cards to get towels. Very 3*! That code pad for the room should be demolished! If you finally get into the room, but don’t make it to breakfast, it’s because you can’t get the door knob open to leave the room. Where does one start with hotel itself? With the dodgy, run-down elevators which are mostly occupied by staff; the dirty and in dire need of renovation staircases and broken walls, the bad cases of mildew in 2 out of 4 rooms that we booked for a family reunion? We actually had to change hotels for the first night because the one room was uninhabitable with mildew over the bed and an alternative couldn’t be offered. Another room had to be vacated for a few hours upon check-in for ionization to get rid of the strong smell of smoke; in another room the shower drain was blocked, causing flooding of the bathroom and need to call someone in the middle of the night to unblock it! There’s dust on the bedside tables, mirrors are smudged, glass surfaces have fingerprints of the previous occupants, etc. How is it possible that all these things are missed by house-keeping?! After immediately vacating the mildew room we changed our booking for the next night from a double room for our son (yes, that’s the one with the blocked shower) and junior suite (mildew over the bed) to the large 2-bedroom pool suite to be together on the next day. When we returned the next day after midday, the room wasn’t ready yet - would have been a case of management to coordinate preparing that room first to ensure a speedy occupancy after the disaster of the previous day. Apropos management, if we hadn’t proactively approached them regarding the complaint of our experiences, nothing would’ve been done. A mere apology from the receptionist does not suffice, but after us approaching them and talking to them, they came through. Was this suite really in the same hotel? What a difference! It’s highly recommendable if you close your eyes to everything else. It’s renovated and modern with an amazing view if the Lazise castle walls and lake. Since there is on

Such a wonderful hotel. Friendly, clean, gorgeous rooms and pool area.