ダブルツリー バイ ヒルトン デッドウッド アット キャディラック ジャックス(DoubleTree by Hilton Deadwood at Cadillac Jack's)

This hotel is one of the best one i've ever stayed at. My expectation was exceeded and thank you for the amazing servicds

Our stay was perfect!!! From the staff that checked us in, to the knock on our door in the morning to see if we’d needed anything, and extra towels delivered on the spot!!! The rooms were beautiful and extremely clean!!! Very impressed!!! Thank you!!!

The rooms are nice and the beds are cozy but for some reason our room smelled like sewage or a backed up toilet. The hallways were very dirty, didn't look like they had vacuumed the carpet in weeks. Our car was also hit in the parking lot, hit and run, we came out to find it, and asked for them to review the cameras to see if the accident was caught. We live out of state and all that was done was they took my name and info and said "uhhh probably won't be able to see anything." We were parked right in front of the hotel, next to the Vallet. There were about 8 cameras there, there is no way something wouldn't have been seen. The food court there is handy but the employees in the food court were incredibly rude and awful to customers. We ordered chicken wraps, 4 of them, not a single one came with chicken. When we let them know the worker about lost his cool and tried to refuse to give us the correct meals. He then huffed and puffed and tossed some cold chicken into a bowl and grunting tossed it our way. That meal was over 60 bucks. None of us could eat it. The lettuce and ingredients were spoiled. DoubleTree advertises the food court as a perk or amenity for the hotel guest, if I were Hilton I think I'd have some quality control with their "amenities". Also the TV was unusable. It lagged and would shut off or log you out in the middle of a movie. The closed captions didn't work. You would literally scroll down 8 shows and maybe 5 minutes later it would select

We tried to use the robot butler and no one opened the app to see there was even an order not once but twice. We won’t be using this hotel anytime soon

Hotel is great, parking is a nightmare! We had to park a half mile away and walk with all of our baggage! Other then that everything was great!

Lots of perks for gift shop & percentage off at restaurants on the property. Rooms were very clean. Didn't hear much noise from other guests so rooms were well insulated. I had a parking pass given to me for the 2 nights we stayed. On the 2nd night it snowed and my windshield was covered. I was surprised to see a $15.88 charge to my credit card for parking for the 2nd night. I would think they would check the guest list before issuing parking charges. I wouldn't think they would expect their guests to run outside all night long to clean off their windshield so they can see the parking passes they issue!!!

It is nice to stay, play and eat. Never have to leave if you do not want to

Was great for a night in deadwood. Many options for ******** and drinks.

The room was nice and clean. We had a nice view of the flag out front. Only thing they didn’t have was any type of breakfast. The Tru hotel next door has a nice breakfast so we thought we would try this one. That’s my only downside.