The Bad The central reservations staff. It is becoming more and more common that central reservations do not do their job across a number of chain hotels and here they badly let down their hotel team and ourselves with our group visit. Tardy if ever replies to emails, sneaky hidden small print in contracts stating that rooms would only be serviced every other day! Why would anyone accept this? It's a false economy that can only resuly in customer dissatisfaction. It is bad enough for us to reconsider whether we would use this hotel again. This is such a shame as the hotel is really good. Middle management should give equal attention to client satisfaction as they do to cost savings and learn to reply to enquiries promptly. The reception staff are variable: some are great and efficient others are scruffy and careless. If you are going to issue them with a uniform, make sure that they wear it smartly and represent the hotel well. There is no car parking (but it is in central Leipzig) and coach parking is problematical. The Good Recently refurbished to a good standard Good sized rooms Great breakfast Great location. I would have loved to have given this hotel four stars but can not because of central reservations. Still they can be proud that they saved some money on not servicing client rooms. It is very frustrating to see what should be a fantastic hotel spoiled by offsite people who do not care