ホリデイ イン エクスプレス & スイーツ レノア クタィ IHG ホテル(Holiday Inn Express & Suites Lenoir City (Knoxville Area))

Check-in staff unfriendly. Inadequate parking available. Convenient location, clean & quiet.

We had to take an overnight trip to Maryville, Tennessee from 30 miles South of Atlanta Georgia, we arrived ahead of 3pm check-in and the room was already cleaned and ready and we were able to check-in early.Friendly staff went above and beyond. It was a safe area, just off I-75. There are lots of places to eat, get fuel or shop. If you are in the Lenoir City area I would definitely recommend this to others for their travels to Tennessee.

Upon pulling up at 10 pm to check we found the hotel had been evacuated. Everyone was standing outside. The staff there would get angry if i tried to ask questions about if we were going to be able to stay there and what was going on. I finally talked to a member of the fire department after waiting around for 45 min and they said there was a gas leak and the hotel was uninhabitable. We were left trying to find another hotel on a busy sold out football weekend for double the cost while other guests were allowed in one at a time to retrieve their belongings. I know the employees couldn’t have helped the gas leak but they very rude when people were just trying to figure out what was going on.

For the money there is by far superior options. There were too many numerous things to list against this place. The desk syaff however were amazing.

We had a great stay. The only thing is with the Hotel's new system. It is not user-friendly. Chat does not work and where's the phone number to call we you have an Issue?

Very clean, pleasant staff. Breakfast was great this morning. Would stay here again!

Hotel has a gas leak when we arrived. Was not able to stay the night

Great location right off of 75. Plenty of restaurants and gas nearby. Front desk super friendly and very nice room.

I was up set that the pool had no heat. I called the week before to check the pool out and they told me it was all good. My grandkids were sad. That was one of the reasons I booked this hotel. The bathroom faucet leaked. The showerhead was very harsh on body.