ドゥ フランス バイ サーマルホテルズ(De France by Thermalhotels)

温泉還不錯

This review goes entirely for the management and the entire operations in general and not for the staff. Anywho, staff we never got to really see the staff except for the breakfast staff. 1. Check-in process was very confusing 2. Despite the state of the art tablet in the room, there was no way we could get any service whatsoever. Our sink clogged up and we couldn't get someone on the phone for 20 minutes. I just let the phone keep ringing and ringing this to test it out. And it was nothing 3. The operations decide to take on More tour groups than they could fit into the breakfast area. People were standing on the counter eating standing while the staff run like a chicken without their heads. Horrible horrible 4. You are a thermal hotel, but we took gone guess while your thermal was not operating. Guess it's had to walk to the next building in bath robes in order to get into the spa If you're not ready, do not operate

This hotel is connected with others Hotel Maison Blanche and Thermen Walliser hotel. The De France hotel was one of the historical hotels built in the 1800 in Leukerbad. The hotel share the breakfast room with the two others hotel in another building (the main building): you can reach with and underground tunnel or easier by crossing the street. Breakfast is a big no: inefficient staff, poor quality of the food (better at Ibis Budget). For sure not in line of what you would expect from a 4 stars hotel in Switzerland. De France room have been renewed: we book d junior suite. The bathroom was ok very modern. Room was also ok but part of the furniture was still old….terrible carpet on the floor with even stains! I would nor recommend this hotel but I believe overall in Leukerbad there is a problem as they lack of new hotels….Leukerbad in any case a pleasant place to stay and enjoy thermal baths!

Great service only the accommodation is a bit outdated

I have been in Hotel De France few weeks ago with my wife and my child. The staff was amazing and the hotel is definitely comfortable, very close to city center. Walliser Alpentherme Spa was spectacular. I really hope to visit this hotel again.

Disappointing experience. No wifi. Neither in rooms (!), nor in the lobby of the hotel next to. No coffee/tea. No parking close by, although they put “the parking available”. No lobby, no reception desk in the hotel (they use the reception in the neighbor hotel. Poor service

The hotel has thermal baths: during Covid only outdoor pool with 36 degrees water temperature available. It was amazing to swim in that pool while a heavy snowfall. We enjoyed the village where the hotel is located, it’s situated at about 1500 meters above sea level, so you have a great view and lots of snow during the season. Though get prepared for windy roads to get to the village: drive carefully as those can be slippery. Breakfast buffet was of good quality and decent variety. A family of 4 can stay comfortably in a family room. Points for improvements: water bottles were not added after daily cleaning, and water pressure in the shower is very low.

I was many times in this property, check in was quick, but I would have appreciated more info: for example soft drinks from minibar were on charge last time I was in the property, and free now, but nobody told us about it! Rooms are clean and nice, and have a great view, despite they are a bit small. Good quality for price and excellent thermal swimming pools! Very good breakfast.

We booked a room for two nights and wanted to reschedule. Impossible to reach the property by phone. Fortunately, our daughter and her fiancé were on site and were able to do that in person. At check in, a very rude "lady" reflecting the new property/management treated us almost as "enemies of the people" when we inquired about the amenities and how we could reach the property by phone. Anyway, everything not well kept, the pseudo 4-star room had a lot of broken parts and the housekeeping shocked us relatively early in the morning (this is NOT a business hotel and you cannot expect the guests to be out of their rooms at 8:00 am). Buffet OK but too expensive for the quality. Leukerbad is lovely but 50 years after the start of Swiss legislation against "selling out the fatherland" the disruption of traditional Swiss hospitality by foreign investors is completed.