ノボテル リール サントル グラン プラス(Novotel Lille Centre Grand-Place)

The staff members were so nice. However, when I asked them to help keep my luggage, they just opened a room door for me and asked me to put my luggage by myself, and when I wanted to get back my luggage, they asked me to take it on my own without even looking at what I was doing. I think they should at least give out a tag or something and mark down our luggage, what if someone comes in and steal the luggage?

I liked the hotels location but there wasn't much else in the street it is located in.

Around 10 Euro via uber from international Eurostar to the hotel ( walking be around 20 minutes) 5 minutes walk from the main city, very convenient to restaurants, shopping and sightseeing, staff was amazing, very helpful, room was lovely and clean, clean towels everyday, if i visit Lille again, this will be my first choice of stay

Toilet was dirty when we checked in. However, when we informed the reception, they cleaned it and apologised. No offer of another room. Tea, coffee bags not replaced on day 2. Called the restaurant and the restaurant staff attended to it promptly. Staff were very friendly and catered to the needs. Cleaning was not done to the entire room on D2. Only the bed was made. Definitely not a 4*

Comfortable, great location. Helpful staff. Exec room had coffee machine and small fridge,, which was appreciated. Travelling with teenage childr, room with sofa bed worked well.

Modern large rooms and on the edge of the old town. Walkable to all the museums etc. We got an uber to eurostar station but only due to the cobbled streets with a wheeled suitcase.

Good city location. Garage available close by. Comfortable room and good breakfast

Rooms are really small, no space for luggage, they lost a tshirt we sent for laundry.

service from the staff was amazing, really helpful, qill stay again