ザ サボイ ホテル(The Savoy Hotel)

Amazing stay at the executive room. Great service from the staff and room is clean. Very near restaurants too.

The bedroom was very spacious and comfortable. Room amenities and the gym were also very good. The decor of the common areas was also pleasant. However the quality of food at breakfast was very disappointing. The menu and service was good, but the food that arrived was lukewarm, bland and small in size. Overall a very pleasant stay, but surprised by poor breakfast.

Pros - Location is great as central is city. Cons - Parking, if you are parking in the suggested multi story, remove your motorway toll device from windscreen as otherwise you will be charged full amount to your toll account. When I drove to the car park barrier automatically went up, where as I should have removed my motorway toll device and took a ticket at the car park. No mention of this on their website, yet staff are well aware of the issue, so I had to pay full overnight at car park and not the €12. By the way, valet parking is €36 and that is probably some member of staff parking your car in the car park for €12. On the morning of the 27th December, no hot water in the shower or for that matter the hotel, it seems it was a hospital wide issue. USB chargers in the sockets at the bedside, not working. No tea bags, only coffee in the bedroom. There are only toiletries for one person, 1 small bottle of shower gel, in case you don't bring your own and two people are staying, use it sparingly. I did read some so so comments, but I still took a chance, would I take a chance again, no I wouldn't. Is this a 4 star , with the experience I had no. The good experience was the breakfast at the Hook and Ladder, which is walking distance from the hotel..

Great atmosphere and buzz; Friendly staff, great food and drink options. Very comfortable rooms

My family arrived on Christmas Eve. The hotel was beautiful. Checking in was extremely loud due to the amount of people. Bruno was the man and helped with everything! During our stay, we had the tell the hotel there was no hot water. The hot tub was at most, kind of warm. Could not find any pool towels. Our view from the 4th floor was some trashy old buildings and roofs. I ordered dessert from the bar downstairs, they forgot the ice cream, then the vanilla anglaise, then the utensils, then the crackers for the cheese. And now i have melted ice cream. I have not been to many 5⭐️ hotels, but I dont feel this should be. But it was Christmas and not much was open. The hotel was beautiful and nice rooms and located in a shopping area, but would Recommend a good ole B&B for a cheaper price and use the extra $ for experiences.

Stale and unfriendly receptionist upon arrival. It seems that smiling at the guests isn't a prerequisite from the reception staff. The opposite can be said from the restaurant staff though. Hairs from the previous occupant/guest in the shower and on the bathroom floor. The gym has the essential equipment however, the space is cramped within the little room. Unpleasantly surprised and disappointed by this "5" star hotel.

Overall loved the hotel, absolutely beautiful downfall was the leisure centre jacuzzi was cold so was the swimming pool.

Very accommodating staff especially Fiona at reception, her efficiency and kindness is exceptional.

Staff was top notch! They were kind, knowledgeable and always willing to help. Entire hotel was meticulously cared for and clean. Rooms are comfortable and spacious. Highly recommend.