ユニベルソ ロマンティコ ゲストハウス & スパ(Universo Romantico)

A great location in Lisbon with very friendly staff. The location is less than a 5 minute walk to the blue/yellow metro line. I did find my room not cleaned to a high standard when I arrived, and as I had a shared bathroom with others it was sometimes not very clean but that is not the staffs fault that is the other guests. Nearby you have great restaurants cafes and you are right by the city centre to see some tourism attractions.

In three weeks of travelling in Portugal this was the most expensive hotel we stayed in- a splurge for our last two nights. What a disappointment. It is nothing like the photos and very definitely only a two star hotel. The lobby area is utilitarian and unwelcoming. Reception staff are not welcoming at all. The lifts stop on a mezzanine level so you have to carry your luggage up stairs. The rooms are in poor condition with damaged walls, airconditioning not working, outside metal shutters removed from windows and only sheer curtains meaning the room is not dark, tea and coffee facilities not provided as advertised. The rooms are very noisy with only single glazing onto a very busy road. It is a long way to the metro and the cobblestones are very bad in this area wreaking havoc on suitcase wheels. There is nothing romantico at all about this property.

The room we stayed in was infested with bed bugs. Hotel staff was accommodating but we found one on the ceiling and left with so many bites.

Questa struttura pubblicizza servizi che non dà ovvero la Spa e la camera, io avevo prenotato una suite familiare, in realtà era solo una normale camera molto sporca. Sporchi i guanciali, le coperte e gli asciugamani.

Location is about 10 mins walk from Marquês. The rooms are basic but clean and the bathroom was quite nice. However the roller blind wouldn't close properly and despite me asking them to fix it, they didn't. It's also winter in Lisboa and some heating is required. That didn't work properly either! As somewhere just to sleep for a few hours, it's OK but I thought it was over priced for what it offered.

It was a good location - walking distance to main attractions. Great restaruants near by. Clost to metro. Friendly staff. Basic accomidation but very good value for the price.

I have stayed three days in this hotel however the towel were not changes even once i had to request the manager to give us a new one on the last night . the room was not cleaned. the day i arrived until 5 there was no towels in the room. the location was horrible away from metro its a lonely road after 10.00pm. the breakfast was excellent. staff were helpful however some had not idea of the surrounding. If you want to live in the city then i don't recommend this place. one plus point was that the manger was vey helpful and humble.

This place is all you need. Breakfast was great. The rooms are a bit small and sound travels quite a bit but worth it for the price point.

Great size room, great bathroom, air conditioned. My only (minor) criticism is that, while there was a kettle in the room there was no tea/coffee provision. I asked at reception and was told they weren't provided - in which case why put a kettle in the room? That simple thing would have raised our rating. Otherwise very happy, very well located (10 minute walk to Avenida Metro).