ル プレミア リスボン スイーツ(Le Premier Lisbon Suites)

I was on a cruise prior going to Lisbon. I tried to cancel this hotel three days before our arrival. The ship had a very poor internet connection and I wasn’t able to send the cancellation sooner. As soon as we reached land I found a place that had a good internet connection and I sent the cancellation notice. I was told the cancellation could not be done because their policy must be done 5 days or less from the arrival date. We went to the hotel and it was disgusting. There was a mattress in the hallway, we had to walk up one flight of stairs to get to the part time receptionist and when we went to the room it had two single beds that must have been there since the 19 hundreds. It was so small we had to walk sideways to get around. We realized that this was not a place we could stay in. I tried once again to ask for a refund. When my request was denied we left to go to a different hotel. Your photos and description do not represent the actual hotel. We found this very misleading and will never use or recommend your company to book a hotel. Shame on you for listing this hotel as a choice. We wouldn’t send oUr worst enemy there. Please remove my contact information from your database. I don’t want any emails sent to me by your company. I lost over $500 because you misrepresented this property.

今まで滞在するのに最悪の場所でした！お湯を出すときやトイレを流すときに、かなり大きな音がします。初日はシャワーのお湯が出ませんでした！最も迷惑です。ワードローブはなく、壁の高いところに棚が 1 つだけ固定されています。 2番目の棚には部屋の金庫がありました！私は服をベッドの上に残さなければなりませんでした。扉を開けるには奇妙な指輪のような「鍵」が使われる。電話によるカードキーや電子キーのことを聞いたことがありませんか?フロントの営業時間は午後 2 時から午後 4 時までのみで、ウェブサイトに記載されている午前 8 時から午後 4 時までではありません。このような問題を抱えていたのに、現場には私を助けてくれる人が誰もいませんでした。これまで色々なところを旅行してきましたが、これほどひどいサービスを受けたのは初めてです。この状況は私のリスボンに対する印象にさえ影響を及ぼしました。ル プルミエール リスボン スイーツは絶対にお勧めしません。

Staff were incredibly friendly and accommodating. Great spot in the city with a lovely room.

Great place to stay for the night. The staff were very accommodating and even allowed us to check out later than usual. The room was cosy and clean, and breakfast was decent!

Helpful receptionist, clean room, good location

Arrived for my stay with no one to let me in building. No one answered the phone. Next day received an email with the codes to the front door and the information that the reception is open for a few hours in the afternoon. I was expecting an email to the email address I had given at time of booking with this information beforehand. Had to find other hotel to stay the night.

Clean. Nicely furnished. Great location. Recommended!

Hotel perfecto en lisboa con una relacion calidad-precio inmejorable. Es tipo apartamento sin una entrada típica de los hoteles pero con una atención al cliente espectacular. Buena situación para visitar la ciudad, habitación amplia, comoda y muy nueva con aire acondicionado, un desayuno sencillo incluido en el precio pero de calidad. Una zona de cocina comun por si te resulta necesario, que te da juego a prepararte alguna cena como en casa. Y algo muy importante la atención de la persona responsable, encantador, ayudando a que disfrutes de tu estancia, que te dispensa un trato especial de cariño, repleto de mucha amabilidad. Una estancia perfecta en lisboa. Calidad y amabilidad que mas se puede pedir. Muxhas gracias y seguro que volvemos muy pronto.

Boa relação custo-benefício para quem precisa estar nesta localização. Prédio muito antigo, fachada parece algo ruim, mas dentro está remodelado e bem bonitinho. Tudo funcionando. Cama e banho bons. Café da manhã começa muito tarde (09:00) mas é simples e bem feito! O melhor de tudo foi a recepção do Wess e das funcionárias Kevelyn e Cacau (os três brasileiros). Tudo que precisei me atenderam com muita presteza e além do esperado! Quanto ao barulho da tubulação, verdadeiramente ocorre. Mas acho que os hóspedes todos percebem que não se deve usar chuveiro mais tarde da noite e não tive incômodo. Recomendo