スプリングヒル スイーツ マリオット リトル ロック ウェスト(SpringHill Suites Little Rock West)

人手不足で、チェックイン時に働いていた一人がパソコンのソフトウェアを理解していませんでした。プリペイドルームにチェックインするのに約30分かかりました。

The property wasn’t bad but there was a huge problem with the service I received once I got there I was paying with my chime card which I have always used including a time i stayed last month but the clerk stated the hotel wasn’t taking chime or cashapp and hadn’t done so in five years which I know to be false because i just used it but anyway due to this I had to cancel my reservation as instructed and rebook the room for $45 more dollars than the original price when I asked about having the incident fee waived due to this they stated they couldn’t do it even though it was not my fault I talked to two different women and they both refused to take my number to have the manager call me and they also stated there wasn’t a corporate number I could call overall the experience was okay but it should not have cost be $85 more dollars when nothing I did was wrong

The hotel is old and under remodeling. Dirty and unsafe should be closed to the public. Huge renovation project shouldn't have guests.

Was up-front with water issues last week and the condition of the property. Offered to cancel our reservations if we wanted (which we didn't do).

I really love the room layout it’s unique and very comfortable. All was in order on arrival. Thank you! 😊

Service was great. Room was clean and quiet despite hotel undergoing needed renovations. Breakfast offerings were lacking.

I was looking for a convenient and economical place to stay for a family visit in Little Rock. This hotel met those needs. At check in I was told that the room service occurs every other day, but if I should need anything to call the desk. I did not ever call the desk except to leave a wake up call that I did not get. I arrived on Wed, no room service on Thurs (as expected) and I was sick on Fri so stayed in my room the entire day with a notice on the door. I did leave the room Sat and anticipated that room service might come since I did not get it on Fri, but it did not. When I returned it was too late to call for room service. I left very early Sun morning. All in all the experience here was good. Breakfast was not much to describe, but overall it was an adequate experience.

Staff was rude and they ended up asking us to leave early when my travel companion fell in the shower and cut their elbow. And then wouldn’t refund my money for the stay that I had just paid just a few hours before.

friendly employees. Stains on the floor and on the mattress pad in the fold out bed. good breakfast