エンバシー スイーツ バイ ヒルトン デトロイト リヴォニア ノヴィ(Embassy Suites by Hilton Detroit Livonia Novi)

The light in our room flickered, the tv service could be updated, the pool was closed with no explaination, there should be more than one ice machine in the building. The bed was comfortable, loved the little kitchenette, it was very clean and emploees were nice and helpful. Breakfast was ok. Coffee was bad, maybe offer flavored coffee or creamer.

This was the worse experience of a hotel I have ever stayed in. I can’t believe the pool and hot tub area. The environment of the hotel itself was accompanied by nothing but rude disrespectful people and very unpleasant and unbehaved children. Very over crowded. Not the cleanest either.

We were coming for a relaxing night to go swimming with our 2 9yr old boys. The hotel had multiple teams staying in the hotel and the pool was at capacity & so loud and nuts we couldn't even go swimming. When hosting teams the hotel should look into doing wristbands with 1 hour time slots based on the teams schedules. This information could be found out ahead of time through the CS Manager at time of booking. There should be a quiet time for other hotel guests to use the pool peacefully. It was very disappointing 😞 that the entire reason for our stay we ended up not even being able to enjoy with our kids.

Do not recommend. Cons: Not clean & needs many cosmetic repairs. •The curtains had dirt/stains. •The walls were fithy. •There was a hole (that someone punched) in the door •The wall has chipped paint/half patched cracks •The bathroom floor was not clean the air vents were covered in dust/lint There were stains on the sofa. •Sliding door was rusty & had a breeze coming in (it was -2 degrees out) •My child is allergic to dust mites & woke up with swollen eyes/wheezing/itchy skin. •Sofa bed has tons of springs popping out. There was no way someone could sleep on it. Pro: •The staff was kind. •Breakfast was good •Easy proximity to the highway

The good was our quick check in and great customer service. Had a smoke alarm chirping and maintenance was there within minutes to take care of it! Reception hour drinks were nice but the food was not impressive. I've been to a few others and they really went all out but I guess the area makes a difference. Now for the bad, our sofa sleeper was a bad accident waiting to happen! The couch looked like it was stapled together. Your a high end hotel, just replace this hazard before someone gets seriously injured! And last but not least, mold in the build is not ok! This just takes a hose, a scrub brush and some mold cleaner to clean that up. This degree of mold didn't happen overnight! Your Embassy Suites, you should be able to do better.

The staff at front desk was nice. And patient. The breakfast staff was absolutely awesome, the guy who made omelets very considerate and friendly, and Christine was very nice enjoys what she does.

Property was adequate. Bit dated and could use some cleanliness tips. Otherwise, good service and friendly staff.

Stayed here due to the code proximity to an event we were attending. Property was very clean, staff super friendly. Rooms are a bit dated, but spacious. Price was very fair. For future guests ice machines are on the 3rd, 4th and 5tg floors. Not clearly stated where they are in the room. Did not check out the pool but they have one.

Room needs a little updating carpets need cleaning. Room was very comfortable and we enjoyed our stay. Could use a few more waffle makers on weekends