セシール オーク ラネリ バイ マーストンズ インズ

Not really situated close by to anything to keep the kids entertained. When we booked in I had booked a family room for 2 adults and 2 kids but they were adamant I was only booked for 2 adults so hadn't got kids beds ready so we had to wait for bed linen and do the kids beds ourselves once I had proven to them with my online booking through app that they were wrong. The room was small, bed linen had rips and holes in the duvet covers, double bed poorly made, curtain rail was broken so could have fallen off onto the children, there were dirty marks all over the walls and splash marks that looked like coffee or worse up the walls, which my partner has taken pics of. The plus in Bath was broken off the chain so couldn't get it out once used so couldn't use shower ect or change bath water, taps didn't work properly. Very noisy throughout night and could hear everyone walking past room at all hrs. They also had mice traps in all communal areas of the hotel in full view, not even tried to hide the fact they had mice in the place which wasn't very pleasing either. We also have evidence that behind mirrors in the room that there could possible be cameras or surveillance equipment of some kind which is not acceptable and is illegal!!! For the price of the room which was over £80 for the 1 night is totally unacceptable and we will not be staying here again at any point. We have photographs to prove all of this also which will be uplaoded