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Expect noisy underground sounds that you can hear in the room. My room toilet light cannot completely switch it off, so not sure if that happens to all rooms or just mine. All rooms are located in -4 and -5 level which means all rooms would be no window. Room is comparatively small but if only staying just one night I think this is fine. Location is walkable distance to Elizabeth line so it is convenient if you go to or from Heathrow. Very self service. Check in check out all need to do on your own. So no service can comment about.

Staff is very helpful and friendly. You can get all you need in check in counter . Easy to get hot water and free drink all day. If you just need a convenience place to sleep, highly recommended 😀

이번에도 또 묵었어요 얼리체크인이나 짐보관은 기본적으로는 비용 따로 발생하는데 짐보관은 서비스로 해주기도 하는거같아요 무엇보다 리셉션데스크 옆에서 물 차 무한제공인게 최고입니다

位置緊挨着大英博物館，要轉到街道正面下-4到前台 住宿在負5層 算是這個位置比較便宜的酒店了 行李寄存要收費15磅

Good location. Unfortunately as it’s underground so very smelly on the way go to the rooms. Quiet and no windows but good price which is suitable for me as I only need a place to sleep at night and I booked in last minute The only thing I wasn’t happy with this booking was because of the reception staff. I booked and paid for 4 people with 2 beds in a room. When I arrived he only asked how many people I said 2 as my friends cannot make it . He didn’t say anything else but changed my booking to 1 bed in a room which isn’t fair as I paid for bigger room so even only myself came I still deserve the original room, or if he wanna save the place for new booking he should confirm with me if I allow him to do so. And he wasn’t nice to me as other 2 receptionists I met the next day. I kept the smaller room and didn’t ask to change because I arrived around 10pm & felt exhausted and took like 15mins to come back the reception cuz there is only one lift. But when I do check out I already mentioned - not to claim back anything but would like to improve things if in future I have chance to come back here as I normally booked in last minute and choose a place depending on prices + location I booked with Zedwell in London couple times but normally I stayed in Piccadilly Circus and always happy as clean nice room, good location closed to china town, multiple lifts don’t have to wait long, check in check out system very easy to use but receptionists always happy to help which is a big thanks

Check in was okay. There is only one lift in the hotel which causes a lot of delay in getting to reception and the rooms. The underground hallways to the room and very narrow and dark and have a damp smell which is quite unpleasant or difficult to navigate as the the signage can be confusing to follow. Once you reach the rooms or ‘cocoon’ they are extremely clean and aesthetically pleasing with amazing moonlighting. The bed is large and there is a big mirror in the room and bathroom. Not much privacy if you’re sharing with friends as the bathroom is only separated by frosted glass. Overall an okay stay for a quick rest