ロンドン･マリオット･ホテル･パーク･レーン(London Marriott Hotel Park Lane)

Hotel Park Lane offers more than one expect from Marriott. Very friendly and helpful staff, nicely designed comfortable rooms. Housekeeping perfect. Food in restaurant is good. They should improve breakfast in Executive Lounge. It is not acceptable to drink coffee only from takeaway cups. Our only disappointment was that we were not awarded requested late checkout when we were leaving although I am Titanium member of BonVoy.

Very easy hotel to get, lest than 5 minute walk from Marble Arch tube station. Very polite and helpful staff front of door and at reception to show where to go. Liked the tea room as it was comfortable not crowded and quiet compared to other afternoon tea rooms being the opposite. Our host Vivian very polite, helpful and explains the 3 types of tea you are having with meal. The food is explained as well. All interesting. The flower tea intriguing and tasted lovely. Our tea included Champagne, we do not drink alcohol. Gave us a non alcohol drink unfortunately we did not like the drink it tasted sour and had juice instead. It would be nicer if they can add non alcohol cocktails to choose. Presentation was excellent. We ordered halal only the coronation chicken was halal. Which I did not like. Bizarre taste. Not your usual sandwiches more like horderves the other 3 savoury items were tasty. Scone fabulous and the tiny cakes works of art. Delicious and the correct size to eat. We had a lovely time. Maybe next time have lunch there, some ordered chips and a burger.

I booked an overnight stay for my wife and daughter as a birthday treat for my wife. I was sent a pre-arrival Guest Preference Form, which I filled out and returned. I ticked the box requesting the minibar be filled. It wasn't. I asked if they could have a room with a nice view if possible. They had a 2nd floor room with a view of a brick wall. I asked them to confirm the room would be billed to my card and that my wife would not be required to pay for anything. Not only did they request her card details at check in (despite having mine already), they then debited her card AFTER I had transferred full payment (minutes after receiving the payment link from them). So between us, we have been charged £1,738.26 for a one night stay, double the actual cost. Because the minibar wasn't filled, my wife ordered a glass of wine on room service - for which she had to pay £24! I had to phone up and complain, and they reimbursed the £4 room service charge (but not the £7 total service charge, which included the restaurant service charge, which they had promised to do over the phone). My wife has now incurred overdraft charges as a result of being billed for a payment she was not expecting. I am totally disgusted with the shambolic service, which you simply do not expect at this price point. I desperately regret not choosing a boutique hotel in London instead which would have offered much better value and immeasurably better service. I will not be staying in a Marriott Hotel again. A massive let down considering this was meant to be a special treat for my wife and daughter.

To say my wife & I were looking forward to our five-night stay at London Marriott Hotel Park Lane from June 8-13 (booked in late January, and with a Marriott Bonvoy Suite Night Awards upgrade having been confirmed in advance of our stay) would be a great understatement. It's "extremely rare" for me to post a negative review here on TripAdvisor (if you're so inclined, take the time to read a few of my reviews here to see this), and I've now waited more than a week since having checked out of the property to submit this review, but I believe it is important to share what was, unfortunately, an experience that was disappointing in so very many ways, and completely failed to meet expectations. Following my wife's & my arrival at London Heathrow, the hotel-arranged limo driver wasn't standing with any of the three main groups of drivers waiting with name signs for guests; I walked past all three groups on two separate occasions, then phoned the hotel. It was only when my wife walked out past the main arrivals area that she saw the driver, who was talking to a mate, and not on the lookout for us. Upon arrival at the hotel, I acknowledged, and let the lady who was checking us in know, that I was fully aware, and completely understood, my wife’s & my Suite would not be available until 4:00PM. Despite my Lifetime Titanium Elite status with Marriott Bonvoy, I did not request (nor did I ever expect) an early check-in, so my wife & I happily headed out to explore London again for the first time since our last visit in July 2014. At 4:15PM, having not received a call to advise about the availability of our Suite (as I had been informed when my wife & I had arrived at the hotel earlier in the day would be the case, and as I was expecting), I spoke with a man (name withheld to protect his privacy) at the front desk, who advised me the IT system was down, and that he was unable to let me know when my wife’s & my Suite would be available. To his credit, he then took my wife & me to the bar, and arranged a complimentary drink for each of us. After 5:00PM, I again approached the front desk for an update as to when our Suite would be available, and was informed the IT System was still down, and no update was possible. The lack of care/concern, and the fact the front desk agent wasn't at all proactive in communicating updates in relation to availability of our Suite only added to my frustration and disappointment. I won't bore you with any further details of the arrival, check-in, Suite availability debacle (I provided this in great detail to the hotel's Front of House Manager, who took the time, and had the courtesy to reply), but this only set the stage for what was a terribly disappointing stay at London Marriott Hotel Park Lane. Other than being asked if I wanted 1,000 Marriott Bonvoy Points, or a $10 food and beverage credit, my status as a Lifetime Titanium Elite Marriott Bonvoy member wasn't acknowledged in any way, shape, or form. I thought, mayb

To say my wife & I were looking forward to our five night stay at London Marriott Hotel Park Lane from June 8-13 (booked in late January, and a Marriott Bonvoy Suite Night Awards upgrade confirmed in advance of our stay) would be a great understatement. To express disappointment with our experience is being polite and diplomatic. It's "extremely rare" for me to post a negative review here on TripAdvisor (if you're so inclined, take the time to read a few of my reviews here), and I've now waited more than a week since having checked out of the property, but I believe it important to share what was, unfortunately, an experience that was disappointing in so very many ways, and completely failed to meet expectations, especially since I had communicated with hotel management a couple times in advance of my wife's & my stay at London Marriott Hotel Park Lane. The hotel-arranged limo driver wasn't in any of the three main groups of drivers waiting with name signs for guests; I walked past each of them on two separate occasions, then phoned the hotel. It was only when my wife walked out past the main arrivals area that she saw the driver, talking to a mate, and not on the lookout for us. I was fully aware, and completely understood, that our room/Suite would not be available until 4:00PM, so my wife & I happily headed out to explore London for the first time since our last visit (in July 2014) to one of our three most-favourite cities in the world. At 4:15PM, having not yet received a call as I had been informed would be the case and as I was expecting, I spoke with a man (name withheld to protect his privacy) at the front desk, who advised me the IT system was down, and that he was unable to let me know when my wife’s & my Suite would be available. To his credit, he then took my wife & me to the bar, and arranged complimentary drinks for us. After 5:00PM, I again approached the front desk for an update as to when our Suite would be available, but was again informed the IT System was down, and no update was possible. I won't bore you with any further details of the arrival, check-in, Suite availability debacle (I provided this in great detail to the hotel's Front of House Manager, who did take the time and courtesy to reply), but this only set the stage for what was a terribly disappointing stay at London Marriott Hotel Park Lane. Other than being asked of I wanted 1,000 Marriott Bonvoy Points, or a $10 food and beverage credit, my status as a Lifetime Titanium Elite Marriott Bonvoy member wasn't acknowledged in any way, shape, or form.

The hotel is in a very good location and close to the stores. The hotel was nice and clean with well trained staff. A staff at the dining Vivian was exceptionally helpful and had very good customer service skills. Very polite, pleasant and professional