ザ メルヴィル ホテル バイ ロクシー - キングス クロス(The Melville Hotel by Rokxy- Kings Cross)

Das Hotel ist für einen London Trip ideal gelegen. Das Personal ist sehr freundlich, das Zimmer war ok. Es wird jedoch nicht täglich gesäubert. Alles in Allem war es gemütlich. Wir kommen gerne wieder.

唯一的優勢就是位置

It’s was a very pleasant experience and the staff were very friendly and very caring, we had accidentally forgot the insulin in the fridge for my son and the staff made it a priority to reach us out and stayed until we were able to pick it up, we were grateful and happy with the staff

Its possible there are some decent rooms in this hotel. Mine wasnt one of them. Reception was nice and staff seemed friendly enough. Room was in poor condition with a smashed plug socket, wallpaper hanging off, bathroom very small and no shower curtain so everywhere got soaked when you took a shower. Metal camp bed looking thing with a cheap matress and 2 very thin pillows. I dont like writing poor reviews as ive run businesses in hospitality and i know how reviews affect business. But this wasnt a particularly pleasant stay unfortunately and one id not look to repeat.

The location and staff are great. My room 37 though was not the kitsch, cute place on the photos it was tiny and tired. With cheap furniture and accessories and most things in the room broken. The shower doors were broken, the shower head would not stay up as it was broken, the sink was missing the plug, the heated towel radiator was badly rusted, the sockets in the bedroom were coming away from the wall and wobbled, people had scraped into the paint on the walls, lots of flaking pain. The window shutters didn't work properly as were broken. There was no wardrobe but just hangers in the shower room. The reception is under construction so nothing like the photos. For the price I paid it should have been better.

checkin / checkout process very clunky with poor communication. room very tired / stained sofa / smell of damp

This is the worst vacation. The hotel room: 1. It should not have the license to operate as a hotel. There is no cleaning service. 2. No toiletry, no towels, no cleaning service. We have to beg for someone to give us toiletry and towels and other repairs when we paid for a hotel room. What is the point of renting a room when I have to fix the broken things myself? 3. the exhaust fan does not work most of the time. when it does, it blow in air. 4. Wall paper is falling off the wall 5. The curtains are falling off the hooks 6. The TV does not work most of the time. The internet does not work when we first check in. The owner reluctantly rebooted the wifi router before our phones can connect. Prior to that we were told our phones are broken. Where is the motto, the customer is always right? 7. The sorry excuse for a couch/ chair is falling apart. 8. The sorry excuse for a rug has seen so much Wear and tear that the color has faded to spotty colors. Forget patterns. 9. I book for a room with 2 king beds and a ensuite. Instead, I got 2 double beds with no bathroom space. It would have been illegal in the US. 10. The hot water pot is so filthy that I had to wash it myself. Upon trying to wash the pot, I ended up cutting my fingers and bled for a while. It was a close call to try and find a hospital. How is it that we are doing the same things here when we are supposed to be on a vacation?????? What kind of service industry does the owner think this is? Do we loo

Excellent location but property in need of an upgrade. Mattress certainly past sell by date. Was a warm night, no air conditioning and unable to open windows.