ザ バークリー(The Berkeley)

とても快適です。素晴らしい景色が見えるテラスが気に入りました。コリンズ ルームはやや平凡ですが、ホテル自体は十分素敵です。

私たちはザ バークレーに泊まるのが大好きです。このホテルは、大規模で豪華なホテルのアメニティをすべて提供できるほど広々としていますが、自宅にいるような気分にさせてくれるほど小さいです。スタッフはすぐにお客様の名前を覚え、お客様がデスクの前を通るたびに個人的に挨拶してくれます。客室は美しく整えられており、各階で装飾が異なります。ザ エモリーのスイートがオープンしたら、すぐに見たいと思っています。

スタッフとアメニティが素晴らしいので、私たちはこのホテルに何度も戻ってきました。滞在のたびに期待以上の体験ができました。部屋は快適で、きれいに改装されています。毎晩のサプライズが楽しみです。朝食はいつも素晴らしく、栄養たっぷりです。フロントの係員はとても親切です。笑顔でチェックインし、またお迎えしてくれるので、まるで家に帰ってきたような気分になります。バークレーは静かな地区にあり、ショッピング、公園、観光スポットまで徒歩圏内です。数ブロック先の歩行者専用モールには食料品店やレストランがあり、夕食に行くのもいつも安心です。

言葉では言い表せません。このホテルは今まで泊まった中で最高のホテルの 1 つです。スタッフはとにかく素晴らしく、温かく迎えてくれるので本当に心温まります。欠点が見当たりません。完璧です。ドアマンと Antonia のスタッフには特に感謝しています。彼らは私たちの心を動かし、私の誕生日を思い出深い日にしてくれました。バークレー、忘れられない思い出をありがとう。また来ます。Julie Lee xxxx

Our family stayed at The Berkley in June for Taylor and weekend of treats Absolutely super! Brilliant location, super hotel but best of all - simply the best staff in London Nothing is too much trouble - they go well above and beyond Recommend

So many disappointments! Rooms not ready until well after the 3 pm check-in time, construction noise throughout our stay as near our rooms, had to take service elevator and then set of back stairs to our room, room small - too much furniture and tiny closet, managers did nothing after complaints made, no effort to give us compensation for our poor experience.

I’m pretty lazy now. I really had to motivate myself to write this. The Berkeley was so bad I had to talk to the duty manager on the Sunday before we checked out, which I generally don’t do. Our conversation was polite but later on you will see that he did nothing to make amends for our horrible stay. 1. They did not tell us that the hotel was under construction when we made our reservations, and that they would be doing construction on Sundays as well and that we would have to use the service elevator. 2. Our children in the room next to ours had to be moved due to an insect infestation. The room they were moved to was a step down I believe, but was free from insects. 3. The restaurant which weirdly sits almost on top of the check in area that reminded me of an overly intimate time share sales area….is that a run on sentence? In short the restaurant area is not elegant and the scallop that I had was obliterated by overcooking. 4. Our bathroom smelled very musty. 5. The staff was polite and accommodating but not 4 or 5 star. 6. At any rate the manager to whom I spoke never contacted us to make any amends.The peaches left in the room were ripe and tasty. Thank you for that. The champagne that we had at the restaurant was delicious. Look I’m a veteran and spent some quality time in the Marines so pretty much any hotel is better than living in mud or jungle but if you want luxury I would find another option. Just my opinion.

1. Check in process took way too long. Room not ready on time. 2. With some exceptions, staff was not friendly and welcoming (few smiles); most just seemed indifferent. For a hotel of this cost and reputation, this is a big issue. That said, the Concierge team was excellent: very responsive via email and in person.

The first time we have re-visited The Berkeley since the opening of the new Surrenne Spa and adjoining Emory hotel. We had a lovely balcony room with great views over Knightsbridge and every amenity we could possibly need. Despite less than perfect weather we ventured upstairs and had the roof terrace more or less to ourselves to watch the King's birthday flyover and then for a swim in the lovely warm pool there. We spent the rest of the afternoon down in the Surrenne Spa which was hands down the best hotel spa we have ever visited. Beautifully designed with a lovely pool, steam room, sauna and snow shower (yes!). The staff were excellent and attentively looked after us the whole time we were there. We finished our stay with a superb room service breakfast which was wonderfully presented and cooked perfectly. Must return sooner next time...