ザ ヴィラ ケンジントン(The Villa Kensington)

SCAM, bait and switch. I reserved a room when I arrived in London, got on the train and arrived at the hotel 45 minutes later. Got our keys, headed up, was grossed out by the terrible smelling and filthy hallway. Opened the door to the room and didn't even bring my luggage into the room. I knew instantly, there was no way in hell I was going to allow my daughter to stay in the stinky filthy room. Room was poorly maintained, dirty and smelled bad. Room was nothing like pictures online and definitely not worth 150 £. Seemed more like a 50 £ flop house. Went immediately to the front desk and told them I was leaving. From time of reservation to leaving was less than one hour, so really didn't prevent them from renting the room to another guest, as they had other empty rooms at the time. Refused to offer refund. Stopped by a couple days later to discuss with manager. I found it odd how nervous the manager was. He was literally shaking. It was obvious this was a SCAM. Be WARNED.

Property description is wrong - this hotel does not have a guest laundry. The room was so tiny that the bathroom door could not open properly and there was nowhere to open my suitcase. The bathroom was very mouldy.

As a family we love staying in South Kensington as it is super safe. This hotel is conveniently located just a long block away from Gloucester station with super access to the Piccadilly line. Hotel was clean, staff were friendly. Beds are firm. No frills but we the hotel was not our destination...the city of London was!

Great location for jubilee line, minutes from station and very helpful and friendly staff. Room clean and comfortable. Great value and will definitely book again

Perfect location. Large rooms with very comfy beds, just lacking some of the extra touches you would get with a 4* hotel.

Hotel was lovely the Italian man at reception was lovely! Would highly recommend and would definitely come back again xx

The beds were comfortable, room was large, the room on the ground floor suffered from the noise on the drains

Terrible place to stay. Extremelly dirty. Rude personal. The hotel needs urgent renovations.

Staff was friendly and helpful. Room was very small and clean. I would advise against anyone staying in this room if you weigh more than 150-160 pounds. It is so small that it is hard to get around the bed and bathroom. The bathroom is horrible with so much mold on the walls and tiles. Not clean at all. They have no wash cloths or hand towels available. I would find another hotel in the same area. It was very easy to get around because the Tube access is excellent. We would never stay in The Villa Kensington again.