ザ レオナルド ホテル(The Leonard Hotel)

Great location, friendly customer service

We had an amazing stay in London. Mostly due to this hotel. They were very accomidateing to my special needs(on crutches) on thy fly at check-in. The staff is super friendly and welcoming-not sure where all the few negative feedsbacks came from. We will stay again and we also will recommend to friends and family.

This was my second stay would recommend this hotel great people location We had a suite was great for us all loads of beds and space very friendly and helpful 😀

Front desk was not secured at night, we had a “delivery” person ringing our doorbell at 1am insistently. Was told free breakfast, but not accurate. While the rooms were large and spacious and bathrooms semi-updated, everything is very dated, windows not secure, very creaky floors.

Hotel suffer from lack of maintenance and partly also cleaning. Location is very good.

Clean and friendly. TV didn’t work which was frustrating when sat in the room all night.

Let’s just say it’s not going to be somewhere I stay ever again. I politely asked the hotel to fix the fan in my room as it sounded like a diesel generator, the tap which had dripped all night and the shower which unless it was on boiling hot made a banging noise, nothing got fixed. The room had food stains on the wall, the decor in the hotel is old and worn, etc. The staff I spoke to were nice but for the price I paid the value was significantly lower than I’ve experienced in London and I’ve stayed in cheaper hotels that were far better.

The hotel has a good location near Oxford Street, but the furniture is very old and dirty. The elevator broke down more than once during my stay at the hotel. The bathroom is very broken and old

Given the cost I was very disappointed with my room. Stuffy , cramped and uncomfortable. Air conditioning was noisy. Bathroom facilities inadequate. Access to room was poor.