Arrived early not thinking we could check in. BUT to our astonishment, lovely Ashley had a room we could check straight into. After our service at the Marriott Marquis in San Francisco, Ashley needs to go up and TRAIN them with her beautiful skills that they in San Fran lack. Our room with a kitchenette is wonderful, clean and everything on our suite is functional. Not sure about this area of LAX, but it's only for one night before our cruise tomorrow. Ashley, thank you for your warmth and lovely attitude. Very much appreciated.
The team there is very service oriented and really went out of their way to make sure you are happy and satisfied to your standards. The Hotel is in great physical condition. Best Post Covid Breakfast I have had at a Hampton. Even the Juice Machine was dispensing real juice and not some watered down version. If you are near Long Beach Airport, stay here.
TT2SKYNETOverall, I had a great experience at the Staybridge at Long Beach, the staff was incredibly helpful, and the amenities were great. The room was wonderful, clean, and perfect to party at The Queen Mary nearby.
We had this room booked and paid for several months in advance, plus received confirmation and quite a few emails and texts. However 3.25 hours before checking in, we received a notice of cancelation. There is no scenario that we canceled (in fact, we replied to a text confirming we'd be there.) We called the hotel, they said the booking agent canceled, we called the booking agent who called and the hotel said we canceled bc of a work related reason. They lied to both of us and couldnt keep their story straight. What a super sketchy, underhanded, and sleezy thing to do. They left us high and dry on a Friday with everything else in the area booked.
WHAT WE LIKED · We stayed in the Gorgeous Penthouse on the top floor and it was beautiful. The photos are accurate other than the obvious fish eye that makes all rooms look larger than they are. We stayed here for CaliVibes festival. I'm a sucker for the historic, eccentric, unique properties with architectural details so this was right up my alley. The kitchen had beautiful tile though we didn't make any meals there - you could have made simple breakfast, lunch, etc. Mainly we used the fridge to store our late night snacks and bottled water. Basic coffee service, dishes, and utensils were provided. The old windows are so lovely and all of them open but you will get the noise from the lively bar downstairs. We had plans to drop in to the Blind Donkey but the music festival really had us beat at the end of each day. The codes for the door and the room worked well. The bed was adequate but not amazing like some hotels have. I had no issues but hubby didn't sleep as well. The bed is in a nook so you do have to kind of crawl into the bed and that was not ideal but once my head hit the pillow, I was out. The Broadlind is surrounded by cafes and restaurants and there was a grocery store just a block or two away. Very convenient location for any events at the convention center or Marina Green Park. WHAT WE DIDN'T LIKE · Check-in time is quite late at 4pm. I messaged and called the contact number provided in the email from Broadlind to ask if we could pay for early check-in ($45) on the day we arrived and never received a response to my phone call or my text message. I was happy to pay the fee if it wasn't too late on our arrival day to do so through the ”contactless” system. I did not want to pay the fee and then not be able to check in because we didn't pay far enough in advance. I had read other reviews that mentioned issues when not allowing enough advance notice for the ”incidental deposit form” to be completed before arrival. We had already done that, no issues, but now wanted to add early check-in, and ultimately, did not because of the complete lack of response. Resort fee of $35/day but there are zero resort-style amenities such as pool, gym, cafe, restaurant, or bar. No ice machine or vending machine on site. No cleaning of the room so no restock of coffee service or towels for a multi-day stay. The sofa bed was a futon and super lumpy. Blankets and pillow were provided but no sheet to put down. We found an air mattress but discovered very quickly there was a hole in it. No response to text message or phone call asking for replacement. We debated finding a sporting goods store to buy our own but ended up just roughing it on the futon. There was staff on site but they are quite stand-offish and will ignore you or act like they don't understand what you are saying to avoid helping you. SUMMARY - I adored the property and the location but the excessive ”contactless” policy is a complete turn off. If everything was perfect with the property, an
MMike DThis is not a luxury hotel, and travelers expecting a luxury hotel at these prices will be unreasonably disappointed. What do you get for the bargain prices this location offers? A secure pet-friendly room with a working electric stove, a decent microwave, a roomy refrigerator, a clean bathroom, a comfortable bed, and a nice selection of cable channels on a medium-sized tv. The location is close to the Long Beach Airport and centrally located for Orange County, Los Angeles, and Long Beach tourist attractions and business meetings. The management and staff are professional and run a tight ship, and yet are genuinely committed to making your stay as pleasant as possible. Special kudos to Purple, who made a special effort (without my request, btw) with her manager to address some very minor issues with results far beyond expectations. I checked in on xmas eve afternoon and checked out a few days after the new year during a stressful and challenging time in my life. Everyone here made it so much easier to get through, and I will always be grateful.