When I walked into the hotel, I was pleasantly surprised by the chic design albeit was greeted by an unfriendly front desk agent. Nonetheless, room was ready and comfortable. Bed is comfortable. During my last day, there was no hot water throughout the entire hotel (twice in one day). Accidents as such happen but the lack of apology and extremely lukewarm (if not rude) attitude I received from hotel staff (from front desk to manager) really put me off. Checkout wasn't seamless either. I got refunded for my last night and, still, will not be returning.
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