Carpet in the halls had stains, I smelled **** in the hallway, I told the front desk clerk & she said that she was going to tell housekeeping to spary. This is a smoke free hotel, she never left the desk to see where the smell was coming from. We put our bags in the room & went out for about two hours, came back and still smelled **** in the hallway. We decided that we would just go to bed & check out early and leave, about 11:00 fireworks went off until a little after midnight. I told the front desk that we where going to check out early, she said that as long as we left before check out time , there should be no problem with not paying fr the second night. Well I am still having to pay for the night , that I was no longer in the state. So if you don't mind stains on the floor, paying to park your car in their parking lot, and hearing fireworks until midnight, I would not recommend this place. Run fast !!!!
DO NOT STAY HERE! We checked in Friday and Saturday morning my husband who is a 4 year stroke survivor with aphasia and apraxia went down to the lobby to get coffee and take an outside break. The front desk staff demanded to see his keys to the room and when he had trouble communicating with them they accused him of being a vagrant. Before calling our room to verify with me that he in fact was a guest they called the police. Needless to say we packed up and left. Completely disgusting!
I stayed with my fiancé as a getaway to some health issues he had earlier this summer and for a change of scenery. Beautiful exterior and lobby. It appears they have either local or vintage art throughout. The rooftop bar and resteraunt had a great ambiance and beautiful views of the city. We enjoyed the happy hour and other small bites and the food was fantastic. Based on these things, I expected the rooms to match the charm. I was so disappointed however that they didn’t. There’s room for improvement as far as some additional art decor in the room and the lighting is terrible. In the evening, the dim lights make you feel claustrophobic and a little like you’re in prison (eek!). The beds were comfortable and pillows were great, so a few changes could really turn things around. I think the biggest issue this hotel will face in the long term is upkeep and cleanliness. For being only opened a year, it’s starting to feel run down. There are chip and loss of paint on the walls, and the carpets have stains throughout. I’d fire the manager and hire a new director of housekeeping. In the bar upstairs, one of the lounge benches was missing about a yard of fabric and was shredded so badly it was embarrassing. You could see the foam. The showers have a half of a door, so water easily can make the bathroom floors wet. I’m wondering if this is causing water damage, since on the ceilings is appears that it may be. Also, they don’t accept all major credit cards, which their website didn’t indicate. When I checked in, they shared that their system is “finicky” with Discover card. They were nice enough to extend a 50 dollar credit for the hassle, however. Overall, If you’re in town, come for a drink or dinner, but stay at the Omni or a Marriot.
We had stayed at another property when passing through Louisville on previous visits but this time we decided to look for something away from the downtown area. Always a fan of Springhill Suites, we picked this in the airport area and were pleased we did. The staff, both evening and morning, was very welcoming and seemed happy we were there. When we asked for restaurant suggestions, we received a full sheet of options. Our room was spacious and clean. The morning breakfast fare was normal for a Springhill Suites, meaning there was plenty to eat and it was good. I woke up early and walked around the area on a pleasant morning, coming away with the feeling the location was a safe one. We will be back.
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