The reception staff were very accommodating, although there was a problem with the lift. The girl offered us a choice of other room. She and her colleague were very helpful and helped us with our luggage as I was struggling with it. The guy at the reception went over and beyond to help us get around and advised us on places we could buy things. We ran out of bus fare and needed to get our currency changed. But he was very kind and offered us the change for our bus fares which we then returned after we got back to the hotel from our journey. Great staff . Very helpful. And this makes a lot of difference. Great location. I would definitely go back. Thanks to the lovely staff who made a difference!
We couple arrived to this hotel at Sep.26 this year for two nights, The receptionist found us made double reservation, We both talked with the hotel duty manager, told her it is due to the network payment is not smooth, a double reservation occurred when we booking the hotel three month before. She refused to cancel one of the reservation and was extremely bad attitude and did not give us any other options. Then we talked with hotel headquarters. The result of communication with the hotel headquarters is that it could only obey the hotel's decision and cannot cancel the double booking. And then we just have to accept it. Hoping to exchange the small room for a bigger spare room, also refused. We fill sad and hope the others(you) don’t be tricked by this hotel.
We are regulars at the hotel. It is a joy to stay in a place where the staff treat you like family. Everyone from Reception to cleaning ladies to restaurant waiters are extremely helpful and professional in their work. Thank you to all the staff and we will return in September.
I travelled to Lourdes with my 3 sisters, one of whom needs mobility assistance, and stayed in the Panorama Hotel. The staff are nice and welcoming, we got lovely rooms on the 4th, 5th and 6th floors, with view of the top of the basilica and as requested, one room had mobility aids in the bathroom and walk in shower. The rooms were very clean, good size and beds very comfortable. We were full board and really enjoyed all our meals there. Loved the buffet style and the desserts were a real treat and we were right next door to a bar too. Great location for getting to the domain and yet very quiet at night. We all really enjoyed ourselves and will definitely be back.
慌しい一日の終わりには、ゼニチュード オテル - レジデンス ラカシア ルルドでおくつろぎください。ゼニチュード オテル - レジデンス ラカシア ルルドは、ビジネスでもレジャーでも、ルルドでの快適な滞在をご提供いたします。当施設はタルブ駅から1km、タルブ・ルルド・ピレネー空港から13kmと、立地に優れています。近くにはStatue de la Vierge couronnée de Lourdesやロザリー教会、Basilica of the Immaculate Conceptionなどがあり、お気軽に楽しい時間をお過ごしいただけます。館内の様々な施設で、有意義にお過ごしいただけます。ルルドの当施設には、併設の駐車場があります。
MMamabear213292023.09.08
The lady at the reception was absolutely fantastic. She was extremely helpful polite and very accommodating. 10/10. I'm sorry I didn't get her name. But she was just great!!! The rooms are more basic than you could imagine. Bedding was well made and clean. Hygiene was not great elsewhere. Lack of toilet paper etc was not a great start but not a complaint. There was a ”stink” in the bathroom, I discovered it was toilet brush . The pool area was acceptable. The breakfast for €12 was ok, not fantastic. The location was a bit far from the Grotto. We had to get a taxi each night as after a day of walking in the town centre the walk uphill was too much for any if us. The overall facilities are in need of repairs and an option to purchase a box of basic items would have been good, such as coffee butter milk etc.
This is an excellent hotel. Beds are comfortable, food is excellent. I had full board and enjoyed every meal served. Staff are friendly and very helpful. Hotel is very close to the Grotto and the centre of Lourdes. Best Hotel I have stayed in Lourdes.
旅先の様々な魅力を発見したいお客様に、ゼニチュード オテル - レジデンス ルルド ロルダは最適です。ゼニチュード オテル - レジデンス ルルド ロルダは、ビジネスでもレジャーでも、ルルドでの快適な滞在をご提供いたします。当施設はタルブ駅から2km、タルブ・ルルド・ピレネー空港から14kmと、便利な立地です。ルルドの泉やThe City of Saint Peter、Médiathèque de Lourdesが付近にあります。館内の様々な施設で、有意義にお過ごしいただけます。ルルドの当施設には、併設の駐車場があります。
2023.01.31
The hotel reception staff were very welcoming and also multilingual. The rooms were lovely, spacious, modern, clean and we particularly enjoyed the mountain view from the room window. However, the TV was a little small and there was no complementary tea and coffee sachets provided. There is a continental style breakfast offered, but it was slightly disappointing with not much selection and fresh fruit. The location is good and fairly near to the main sanctuary and grotto although there is reasonable distance to town centre, so be prepared to walk a bit and bring sensible footwear. There is also an airport shuttle bus near the hotel at the Paradis bus stop which drops you straight to the airport. We had a good experience on this occasion and will definitely recommend staying especially if you're looking for self-catering residence type accommodation. Thank you Zenitude
良い
85件の口コミ
4.0/5
1泊あたり
8,797円
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No.1
3.8/5
14件の口コミ
Hôtel Saint Etienne
ルルド | Maison Paternelle de Sainte Bernadetteより0.03KM
"Good Location"
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No.2
3.8/5
31件の口コミ
ホテル ル ミラン
ルルド | Maison Paternelle de Sainte Bernadetteより0.07KM
"Good Location"
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No.3
4.1/5
34件の口コミ
ラ レジデンス オー ベルソー ドゥ ベルナデッタ
ルルド | Maison Paternelle de Sainte Bernadetteより0.06KM
"Good Location"
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No.4
3.4/5
45件の口コミ
ル プティ マジェスティック
ルルド | Maison Paternelle de Sainte Bernadetteより0.23KM
"Good Location"
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No.5
3.9/5
52件の口コミ
B&B ホテル ルルド センター
ルルド | Maison Paternelle de Sainte Bernadetteより0.24KM
"Good Location"
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No.6
4.1/5
4件の口コミ
オテル ドゥ サントル
ルルド | Maison Paternelle de Sainte Bernadetteより0.19KM
"Good Location"
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No.7
4.1/5
63件の口コミ
グラン オテル ベルフライ
ルルド | Maison Paternelle de Sainte Bernadetteより0.34KM
"Good Location"
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4.3/5
とても良い
ゲゲストThe room and the toilet was very clean and well maintained. The breakfast was good for the money. It had a very spacious lobby. The reception staffs were extremely helpful in suggesting places to visit and to take local transport. Th restaurants staffs served us with a smile in face.
The lady Manon on reception was very warm, friendly and helpful, delightful. I took my mother for 2 nights, it was adequate for 2 nights. We had 2 separate double rooms. Reception very bright and clean. Carpets in bedrooms heavily stained and filthy ! Quite a turn off. Decor in hallways and stairs tired and in need of redecorating. In the rooms there were paper cups and wooden sticks, no milk and only 2 fruit teabags, no breakfast tea or coffee. Odd for a 4 star hotel ? Beds comfy, street quiet. Walls paper thin, so can listen to neighbour's TV as if in your own room. Also could hear my mum using loo in next room. Overall I wouldn't stay here again. Unfortunately as the owners nevef reply to comments on here, I doubt anything will improve. I think because Lourdes is such a tourist, people will put up with anything as they see it as part of their penance.
ゲゲストThis hotel is a little gem. Its strength is it staff. From the moment we arrived we were taken care of. We were with Tangney Tours and Linda was an extremely professional and caring guide. Rooms are quite small but clean with maid service everyday. The restaurant staff were fabulous especially Corine's friendly and attentive approach at breakfast, lunch and dinner. Philippa in the restaurant was also excellent. Small bar at reception. 2 lifts and a staircase to access 9 floors.
I was supposed to give this apartment hotel a 5* because it was clean and very good helpful staff until the day of our checked out which is today. I am now writing this review with my blood pressure shoot up because the way we have treated by the staff who was on duty seems like we been thrown out. first this is the first time a booked a appartment hotel and it was really good place and clean but there was a mis understanding of checked out time. its my mistake for not checking the time check out but this has not been highlighted when we checked in which is fine I thought that the check out time is 12pm, my mistake for not checking it and I admit that and apologised to the staff who she start ringing the room at 10:30am (I was about to go on a shower getting ready to checked out) she was mentioning that we supposed to checked out 10am which is fine for reminding us and I apologised that i did not double checked the timing ( due to our multiple booking in other destination this has been forgotten to check.) and I explained to her that 12noon was I thought its okey as our train to San Sebastián is 1pm so 12 is just on time to get out from the hotel. I told the duty receptionist that we are getting ready and just finalising our luggage and all stuff that we need to take. then suddenly she rang again about 10 min after and said you need to checked OUT 'NOW' which really make my tension go up again . I felt like we are treated like as if we wanted to stay forever, the way she demand us to get out and hand over the key. I was so furious and grab all stuff immediately while I am in the middle of doing my EYE BROW AND NOT COMBMING MY HAIR , BECAUSE THE WAY SHE DEMAND AND COMAND US TO GET OUT FROM THE ROOM NOW.and hand over the room key. I WAs really furious and tell her off the way she treated us as if they cannot give few minutes to give us leeway to get out from the room gracefully and ready.I hope management can give their stuff a bit of a training how to handle customer service. I know there is a hotel or apartment policy which I get that , but surely you won't tell your customer to get out 'NOW'!!! just because we over the time limit. and when we get to reception she probably don't understand what I am talking about telling her off that she should not threated us like that because it's not nice and I told her I wasn't very happy the way she COMMAND us like that. I told he I am not happy and I am not okey. my tension shoot up because the way she treated us. I travel a lot and went different hotel , this is the first time I have experience this.seems she have no clue why I am furrious.
ゲゲストUn hôtel que je recommande sans hésitation, un emplacement idéal, un parking, un accueil chaleureux, une chambre (lits jumeaux) propre et spacieuse, idem salle de bains et un petit déjeuner parfait avec choix sucré salé
SSunshine47028391206We were happy to use this Continental Hotel. Breakfast were of vatiety selection. Both drinks and foods were unlimited. Hotel was clean, everyday towels were provided, beds were makeover everyday. Location is just 150 meters away from Basilica. Very acciseble to transportations and surrounding stores and restaurants.
HOTEL MOLTO VICINO AL CENTRO. CLASSICO HOTEL DI LOURDES MEDIA FASCIA DOVE PASSARCI QUALCHE GIORNO. ABBASTANZA PULITO E PERSONALE MOLTO GENTILI. SILENZIOSO E TRANQUILLO. CUCINA BEN ATTREZZATA ANCHE SE NON L'ABBIAMO MAI USATA. LO CONSIGLIO PER IL RAPPORTO QUALITA' PREZZO
ゲゲストReally looked forward to staying here but was very disappointed overall The pros Location is great , right in the heart of Lourdes so easy walk to sanctuary , shops , restaurants and bus stop. Size of the apartment was also ok ( we booked a family apartment so should of had 2 bedrooms and separate kitchen / sitting area with balcony and a classic apartment which is 1 separate bedroom with kitchen / dining . What we got initially was a studio room ( bed in same room as kitchen with separate bathroom , dining table was touching end of bed and a window ) and a 1 bedroom apartment which had a bunk bed in the kitchen area ( room 406) with a window looking directly into another room. I asked for a change on this room and got room 402, so had 2 single beds in a room with large window and a double couch bed in kitchen area with a balcony that was 2 foot wide but had stunning views so better. What we didn’t expect was the deposit in case of breakages of €100 ( I took room pics of other peoples damage and showed reception immediately) the box of self catering stuff provided , cups , plates ect to be collected from reception and the overall untidy and dirty room conditions. All 3 rooms we were in had the same issues. Coming to Lourdes with vulnerable people I didn’t expect the room to be a possible health hazard due to lack of basic cleaning and having to ask for basics like toilet roll , clean blankets and sheets surprised me. We had an early flight home & reception staff actually came to check our rooms before handing back the deposits that we paid in cash. Pictures don’t lie Home in door was room 406 when we checked in . Rest are of room 402 . The girl who checked us in on Monday , we didn’t see her again , another girl was left to deal with the issues.