グランド ホテル ヴィラ カスタニョーラ(Grand Hotel Villa Castagnola)

If you are booking a luxury hotel in Lugano, there is no other option for me. While it’s not right in the middle of the City, it’s in a nice and quiet area and the 10-15 minute walk to the city is great for settling the stomach after eating to much pizza. The grounds are simply stunning, the views are amazing, the breakfast buffet is not amazing but very good (Although the woman who seat you could smile a bit more, all the other staff at breakfast are great). The private Lido is awesome. I will never stay at another hotel in Lugano for our annual summer trip, it has won my loyalty for life.

In love with the hotel! Amazing place!

舒適，滿意，還能看到美麗的風景

Great location & staff. Tricky to find on google maps if in car. Everything but the weather was amazing for our stay.

A dream romantic weekend away for my boyfriends birthday. The hotel was amazing every step of the way. after booking the hotel, I was in contact with them to make arrangements for a special birthday massage and dinner for my boyfriend, and they managed everything perfectly. When we arrived, the reception staff were so warm and welcoming. The superior rooms have an amazing view over the lake, and I am so glad that I booked it. That evening, to our surprise, the hotel had sent over a bottle of bubbly and an aperotivo snack selection, as well as a card wishing my boyfriend a happy birthday. The dinner was amazing and the staff in every restaurant and even at the spa, was outstanding. This hotel really has a warm personal touch, and I would highly recommend anyone who wants to visit Lugano, to stay here.

Very nice traditional style property with views of the lake. Very peaceful and relaxing. The rooms are generous in size and well appointed with all the amenities you would expect from a 5 stars hotel. They have a very good restaurants with diverse offerings to suit everyone. The hotel facilities are very good, indoor pool, gym, spa area. The staff in all areas are very friendly, respectful and helpful. Getting around in Lugano is a bit tricky with getting taxis but the hotel always made arrangements for transportation at any time. Would gladly return to this hotel.

The hotel is a gem combining old world charm with first class amenities. But most importantly the staff are incredibly attentive. For example, Mario was so friendly and helpful with travel advice to Milano. Then, when I left my Apple Watch in my room, instead of mailing to me, he quickly road out to the train station to hand deliver it in time for me to make my train! Who else does that today?

We only had one night in Lugano and decided to stay at Villa Castagnola. The staff were friendly all the way through! Everyone had a smile and a nice greeting. This is how it should be, but so seldom is. The location is perfect. It is close to the part of Lugano you want to experience and walk around in. on our departure day we walked up Mount Bré. It is quite a walk and we were late getting back. Before travelling home we asked to use the spa for a shower and to change clothes and this was no problem at all. Thank you for a great stay!

Horrible experience so far. THIS IS NOT A LUXURY HOTEL. The driveway was under construction. we were forced to be dropped off 80 yards from the entrance. My husband, with a foot injury and broken toe, was forced to drag our bags up the hill to the entrance with no help from any bag porters. The room has no central AC and is outdated. The hallways are not clean and the main living areas of the hotel have no air conditioning. Avoid at all costs. This place is outdated and old. Stains, chips on the door, etc.