We have not even been here a full night, and we’ve already had problems with our room, and the hotel owner. A friend and I booked one of the nicer rooms in the hotel with a Nile view as a nice ending to our Egypt trip. When we got here, the hotel owner was kind and met us downstairs and helped us bring our bags to our room. We then tried to open the door to our room, and it literally took the owner’s full body weight to open this door… yet he still didn’t try to fix it for us or offer a room exchange. I was slightly concerned at first, but he reassured me that it would be okay when I specifically asked him if this was going to be a consistent issue. Our balcony light also didn’t work, but that’s a much less concerning issue than being able to physically get into the room itself. Later that night, my friend and I tried to get into the room again… same issue. The unlock light went green, but the door was still stuck and jammed in place. We decided to go downstairs and ask for help with this, and was met with the hotel manager once again. He helped us get back into our room, and promised it would be fixed by staff tomorrow and offered (or so I thought) money as an apology for our issues. This man literally counted out single dollar bills into my hand… and wanted me to EXCHANGE IT FOR HIM. Right after we literally had to body slam into our door AGAIN just to get into our room. I am completely unhappy with this experience so far, which is truly sad for such a pretty hotel. DO BETTER.
とても良い
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