ルネッサンス ルチェルン ホテル(Renaissance Lucerne Hotel)

Hotel room is really nice , got balcony Location is good , walking distance to the station

Locations is good. Service can be better, during the stay air-con spoiled and got downgraded to another lower grade room without apology or compensation.

管理混亂，亂扣費！國內夥伴在定這個酒店時一定要留意扣款方面極為混亂，入住當天因為帶孩子加錢，前台服務生寫的紙條是80歐➕城市税，算下來2天200歐，當天就扣款了，我簽字的。結果我們走的當天早上7點又扣款237歐，中午時分又扣90歐早餐，因為每天行程早，所以沒定早餐，也壓根沒有去吃過早餐。所以在我不知情下扣了2筆費用，衹有第一筆是我簽字並明白的，導致我以為自己信用卡被盜刷，通過信用卡中心才知道都是這家酒店扣的！！！

第一次碰到在不加床情況下，小孩子不能一起入住標準大床房。第一天入住，第二天在沒有告知和允許的情況下，自動扣除信用卡預授權款項。詢問過程中一直推卸是系統問題，服務不友好，非常差的體驗。非常懷疑這個也是萬麗酒店

很差的服務，不講道理的酒店。

地理位置不錯 適合逛商場

Overall, a good place to stay. For the price, I expected a little more in terms of elegance and luxury, but I can't think of a single complaint. The front desk and all hotel staff were very helpful and friendly. The location was extremely convenient with the train station just being less than a 5 minute walk away.

Room air conditioning unit was not cooling enough and moldy at the vent. Not expected from a five star hotel. Despite notifying reception nothing was done except for a thank you for notifying us. Will never stay there again.

Our stay at the Renaissance was very disappointing overall. The good: - Location is excellent - Front desk staff is polite The bad: - No bottled water in the room and 9chf per bottle if you ask for it at reception - No Do Not Disturb sign in our room, and had to deal with housekeeping knocking and asking them to come back later. Asked the front desk for a DND sign but never got one. - Excessive noise from the hallways and of doors being slammed shut constantly - Body wash ran out and wasn't refilled during our stay, and the trash can wasn't emptied on one of the days either. Also found hair that didn't belong to us in the bathroom. I believe the Renaissance hotel can and should do much better, and I'll be searching for a different hotel next time I visit Lucerne.