Myself and my family have been going to Lynmouth all of our lives. My parents from when they were first married, they are in their 70s now and myself who is now 43. It is our favourite place ever and we have many many happy memories there including those of family who are no longer with us. We have stayed in the Bath Hotel many many times, often upto four times a year and have always found it intimiate, kind, charming, welcoming and perfect for the location. We would never stay anywhere else. However, things have changed there massively since our last trip in December. For some unknown reason, the hotel has recuited staff and managers who do not care about the guests, are unfriendly and preoccupied with money. We felt this December when a new manager took over who worked in London, and since then, the charm and feel has changed. We arrived yesterday for the bank holiday weekend, originally booking a twin room for myself and my father. A week before I asked, due to unforseen circumstances, if an extra bed could be added to the room as my mother now needed to travel with us. This was agreed for 25 per night. Understandably we knew this wasn't going to be a proper bed, of course not, however we did expect to be comfortable and catered for as paying, long standing, loyal guests. After arriving following a 3.5 hour journey, we walked into the room to find the spare bed was a camp bed. Fine we thought, we can cope with that, however when I sat on the bed, the so called mattress they had put on the the camp bed had no support, and when sat on, went as flat as a sheet. We were absolutely horrified that basically it was a blanket, put on top of a hard z bed. There was no way my parents at 70 could spend 3 nights on it and I was unable to due to a back issue. We raised it with the staff, and I can only say, we were dealt with appallingly. The hotel was full from today so it was either like it or lump it. At this point we knew our stay was going to be short. We asked why we were not told this when we booked, we would have brought and inflatable bed from home if we had been told exactly what we were going to be given. We were told that they would be changing the wording on the website about the z bed, absolutely no use to us with no where else to sleep or stay on a full bank holiday weekend. There was one room free for last night. We asked if we could be given that room free of charge for us to have one comfortable nights sleep before we had no choice but to come home today. We found Sam, a new manager we have never met to be half soaked, unsympathetic and unhelpful. He informed us he was new and had come from a Michelin star hotel. He has zero customer service skills, and his input was zero in trying to help at least make us comfortable for one night. The new overall manager was called, the one from London who we met at Xmas and he decided that we were to be charged full price for the extra room if we wanted to stay for the one night. This ho
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