Très déçu ! Voyage en groupe pour le fête des lumières de Lyon la climatisation (chauffage ) ne fonctionne pas je descends à la réception on nous propose un chauffage d'appoint ! pas sérieux ! donc changement de chambre apprès avoir insisté ! Une baignoire pas de douche ! Mais la chambre est correcte !
Fantastic service from local management (Nicolas & Loic) in helping to correct a digitally manufactured overcharge. I was scrolling my phone to book a stay at the Campanile in Villefranche sur Saone & just before selection the page loading changed (often & irritatingly!) so that I accidentally selected the Ecully hotel. On phoning the central Campanile Management hub within minutes of the accidental mis-selection, I was met with a ”Computer says NO” type response. The woman could read off her screen exactly what had just happened but ”couldn't help me”. Fortunately the strategically sighted humans (named above) were far more honourable and flexible. They listened to my story & refunded me the full amount that I had accidentally paid them. Great kudos! 👌 Will certainly stay there if travelling to Lyon in the near future. I did manage to book the Campanile at Villefranche sur Saone stay by the way 😊