Comfortable hotel with excellent service. Close to a railway station and very convenient for visiting the MECC and the MUMC. Breakfast was great. Only drawback was that the room was very hot due to lack of AC.
Attention to detail is what sticks. It was amazing experience the VIP Andre Package worth every cent. The staff at hotel were excellent especially the head Maitre d a terrific personality. It's a huge crowd to manage and serve. One comment, our table seating for main dinner meant we could not hear announcements or see orchestra playing. Perhaps a speaker around that corner would help as space is limited. Otherwise perfect and a high standard.
The hotel is walkable from the station, merely 100 mtrs or so. Reception staff is polite n helpful. I was attended by Marica and Emily on different days and both were very helpful and sweet. Key locations like the North caves n the fort, Helpoort gate, Basilica, shopping street etc are all a nice long walk from the hotel. I was able to leave my luggage post-checkout with the staff till my train departure was due. There is complimentary coffee n soup at the restaurant, which felt good to have after the walk in the cold. The room was clean and tea supplies too were provided. Some noise from the station nearby and people on the street, otherwise a peaceful stay.
A really lovely place - we had a very luxurious studio and really enjoyed staying there. Great attention to details ~ it had everything we wanted for a very comfortable stay. Exceptionally comfy bed. The grounds are divine right on the river and the location perfect. We got a taxi in to Maastricht for 15 euros and walked back along the river - very nice location but don’t walk unless you enjoy walking. It’s 45 mins. You can hire bikes too. We had a lovely champagne breakfast delivered to the room and it was so huge we made lunch from it too. Would most happily return for longer next time ~ it was perfect. Oh great parking and staff too! Thanks for a lovely stay. The free minibar was a nice touch.
The Dutch came highly recommended and did not disappoint. Although I was a bit skeptical about the ”full self-service”, every aspect from check-in to check-out was easy, and in-person help was available when needed. I would describe it as ”all of the luxuries, none of the fussiness”. The Hangout was a favorite spot to read or play fussball, aided by the excellent coffee and fresh fruit continuously available. The location a few minutes' walk from the train station was very convenient. Probably my favorite hotel ever.
We booked the grand room as advertised on ********** which was the largest room, with a city view and a large bath. We had been riding in torrential rain for hours and decided to treat ourselves. We were allocated one of the XL rooms, as soon as we walked it it was clear it was nothing like the photos and didn't even have a bath. Went down to question this with the staff. We we allocated a room with a bath. However this room was smaller than the first and had view of nothing really. Again I went to reception and asked why we weren't given the grand room we had booked. The man on reception said there was an error on the site, he said no XL rooms have a bath. I brought up the photo of the room we thought we had booked and asked where it is in the hotel and was told it isn't in the hotel. So save your money and don't bother trying to book the grand room, it doesn't exist. On going to bed we noticed the sheet on the bed has a hole in it. We have been offered complimentary breakfast and a partial refund to be confirmed in the morning. Oh and there's no washer & dryer to use, that was also advertised. We explained that we had booked this hotel for the specifics detailed on ********* if we had known it was false advertising we'd have booked elsewhere.
This is a great boutique hotel right in the heart of beautiful Maastricht. Our room was spacious and comfortable, with a huge shower and patio doors opening to the terrace. The location is perfect, looking out to the Vrijthof. Lots of lovey bars, restaurants and shops on your doorstep. It’s easy to walk everywhere from the hotel. Friendly and helpful staff who helped enhance our very enjoyable stay. We would definitely stay here again on a future trip to Maastricht.
ゲゲストTop hotel in center of the city excellent breakfast Nice room verry frendly staff Notting negatieve t Nice city to shop lot of Nice restaurants and cafés Nice Wales allong the river During summer verry Nice.
A beautiful place to stay - friendly, welcoming staff, a spacious room and an excellent breakfast. We stayed for 4 nights in April/May and were sorry to leave! We arrived around 10pm - later than expected due to delays on the train from Brussels - and checked in at the nearby Hotel Grote Gracht as the Sint Jacob is only open for check-in to 4pm. Everything went very smoothly and it was just a short walk between the 2 hotels. The room was very comfortable and nicely furnished, including a fridge and coffee maker. The bathroom was also spacious, with a good shower and plenty of hot water. The breakfast was excellent with the offer of bacon and eggs cooked individually for you. A wonderful range of fresh bread, sweet pastries, different cereals and muesli, fresh fruit, cheese and meat. We would definitely recommend this as a good place to stay in the historic centre of Maastricht.
The arrival was already disappointing. - We were given a room where even my student room was more luxurious and beautiful. There were a few old pieces of furniture that were too bad for the thrift store. - The beds were 2 camp beds pushed together. - The shower did not work properly. - the promised room with cityview was a 2 meter high window where you looked directly against another residential building. That is just pure scam. - the rooms were very noisy. You could literally hear the conversation in the street from the 2nd floor. Really not of this time. - there was also no cleaning, there were still things from the previous guests under the bed, brrrr. - further there was no breakfast. That for a hotel. It turned out that someone was sick so we had to go to another hotel of the chain to have breakfast there. There it was a chicken coop because they now had guests from 2 hotels having breakfast in 1 breakfast room. - After complaining we got another room for 1 night. When we went to get the car for our suitcases, the pass of the outside door was already blocked! Now we had to ring the bell like little kids at the reception that was remote to ask if we could go in to get our suitcases still. - When I angrily said something about this to the manager, she reacted irritated, and I felt far from being welcomed and hospitable. A course in hospitality would be good. - in the new room the shower ran over immediately. When I inspected the shower it still showed dirt from the previous users, which had not been cleaned. Brrrr. We are done here. Not recommended.