Oakwood Makati Avenue

Really modern hotel room, with well thought-out design that makes the studio feel like a One Bedroom Suite, in the same building and sharing facilities with I’M Hotel. We received a little welcome snack and card. We loved that when we requested late Check-Out we were allowed to check out at 2 P.M. Small annoyances included not being able to have the booking added to the asr app as advertised and not being offered a water pitcher as mentioned on the Check-In document we received. The views were good but not overwhelming, I guess it’s a good idea to request a higher floor. Overall we would recommend the hotel and would stay here again.

My worst hotel stay in Manila due to staff acting like prison guards. They focus primarily on protecting the hotel from damage, not on guest satisfaction. I saw over 30 employees and no one smiled. I only stayed one night and changed the hotel to another one. Check-in took 20 minutes. Check out took 40 minutes. I asked for a quiet room, away from elevators and other noise. They gave me the room closest to the elevators. There was loud music playing from the rooftop bar and other places in the area until 2 a.m. I slept less than 5 hours. The washing machine didn't dry the clothes, so I have to wash the clothes again and dry them in another hotel. The bathroom is a joke, a huge flood after every shower. At check-out, they inspect the room like in a car rental company when returning the car and charge a fee, e.g. for dirty towels with blood on them :) I have been to over 500 hotels around the world and have never experienced this type of hotel policy. Towels are easy to wash, so why do guests have to pay for new ones? I didn't have to pay extra for anything, but keeping the room tidy like in a museum was a bit stressful :) Anyway, I won't come back and I don't recommend this hotel.

Overall, my stay was pleasant, although it did have its hiccups. There was a slight delay during check-in as my booking through the app didn't reflect on time, resulting in about an hour of waiting. However, the staff accommodated my request for a room on the same floor as my friends, which was appreciated. Unfortunately, the air conditioning in the room wasn't as cold as expected and compared to my friends’ room, requiring multiple reports to have it fixed. Despite these minor inconveniences, I still enjoyed a nice quick break and found the hotel itself to be great.

It is clean and spacious.